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Mike Taigman

Better EMS Performance

Mike Taigman uses more than four decades of experience to help EMS leaders and field personnel improve the care/service they provide to patients and their communities. Mike is the Improvement Guide for FirstWatch, a company which provides near-real time monitoring and analysis of data along with performance improvement coaching for EMS agencies.

He teaches Improvement Science in the Master’s in Healthcare Administration and Interprofessional Leadership at the University of California San Francisco and the Emergency Health Services Management Graduate Program at the University of Maryland Baltimore County. He’s the author of “Super-Charge Your Stress Management in the Age of COVID-19.” Contact him at mtaigman@firstwatch.net.

LATEST ARTICLES
Put your old way of thinking about benchmarking in the grave and adopt the improvement-oriented approach to benchmarking
Learn how one EMS agency improved EMS provider performance with an Olympic-themed competition
Improvement science helps leaders understand why there are changes in performance
Improvement success comes from making the Model for Improvement a normal, regular System 1 part of the EMS organization
The Model for Improvement is a tool for EMS leaders to show their leadership matters and they are not a waste of money
Follow this five-question framework to set the direction for your agency’s future, watch the system, and support vital processes
As you build a dashboard of vital measures for your system, keep in mind the vital functions in your system which, if they failed, would have a major negative impact
The simple yet powerful Model for Improvement holds the key to making real changes to an EMS organization
There is no reason why trauma scissors, Leatherman tools and folding knives need to be carried where potentially violent patients can grab them