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Mike Taigman

Better EMS Performance

Mike Taigman uses more than four decades of experience to help EMS leaders and field personnel improve the care/service they provide to patients and their communities. Mike is the Improvement Guide for FirstWatch, a company which provides near-real time monitoring and analysis of data along with performance improvement coaching for EMS agencies.

He teaches Improvement Science in the Master’s in Healthcare Administration and Interprofessional Leadership at the University of California San Francisco and the Emergency Health Services Management Graduate Program at the University of Maryland Baltimore County. He’s the author of “Super-Charge Your Stress Management in the Age of COVID-19.” Contact him at mtaigman@firstwatch.net.

LATEST ARTICLES
A chaplain for Allina EMS shares his strategies for approaching colleagues after a difficult call to open the lines of communication
Healthcare spending, the silver tsunami, technology and epidemiology issues require innovative solutions
Identify what you can change in your agency to create a shared action plan where increased professional passion heralds better patient care
Reframing conclusions about EMS as theories invites investigation into proof, engages staff and results in real change
A cross-agency collaboration in Lowell, Mass., uses an overdose data-driven approach to improve performance and save lives
Patients should receive the same quality care no matter which paramedic or EMT shows up to take the call
Don’t let bygone policies and procedures prevent evolution in EMS
When you truly listen to a group of angry EMS providers, there is always a bounce from negative complaints to positive affirmations
Understanding your unconscious biases will make hiring decisions, disciplinary choices, relationships and clinical care more equitable
All EMS providers are invited to dream and share big, wild, audacious ideas about the future of EMS