Computer outage places N.Y. hospital on reroute for several hours
St. Joseph’s Hospital in Syracuse diverted ambulances for approximately six hours
By Rylee Kirk
SYRACUSE, N.Y. — St. Joseph’s Hospital in Syracuse was closed to ambulances Friday after a computer system outage.
Around 10 a.m. a broadcast was put out by Onondaga County 911 center dispatchers that the hospital was closed to all ambulances with the exception of “MI” ambulances. MI indicates a heart attack or similar problem.
A dispatcher for the Onondaga County 911 Center confirmed at 3:41 p.m. that ambulances were still being diverted from the hospital due to an “internal disaster.”
A worker who answered the phone for the St. Joseph’s Emergency Room around 3 p.m. stated that the hospital was still closed to ambulances and staff were working off paper medical records.
Kelly Quinn, a spokesperson for the hospital, said that the hospital had experienced some outages but that systems had been restored as of 3:49 p.m.
As of 4 p.m., ambulances were able to return to St. Joseph’s, Quinn said.