Motivational leadership

AmbuServe’s Melissa Harris discusses EMS staffing and leadership challenges


This episode of EMS One-Stop With Rob Lawrence is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.

In this episode of EMS One-Stop, Host Rob Lawrence speaks with Melissa Harris, owner of AmbuServe Ambulance and Shoreline Ambulance operating in the greater Los Angeles area, while recording at the California Ambulance Association Stars of Life event in Sacramento, California.

Melissa describes how she began her EMS life and now owns and operates two ambulance companies, and pays homage to her staff. She also discusses the challenges that keep EMS leaders up at night, and current legislative challenges and associated calls to action.

Rob then speaks with AmbuServe Vice President and Chief Operating Officer, Jim Karras, who interviews his three CAA Star of Life recipients, Ethan Garmon, Wesley Graves and Caitlyn Humphrey. They discuss the highs and lows of delivering service in the pandemic, and offer advice for new medics.


AmbuServe service on display

Mural artist Jules Muck has created an incredible piece of art on the AmbuServe Ambulance station.

The full interview with Ethan, Wesley and Caitlynn is available on AmbuServe’s Real EMS podcast.


AmbuServe’s Wesley Graves, Jim Karras, Ethan Garmon, Melissa Harris and Caitlynn Humphrey (left-to-right) offer tips for new medics. (Courtesy/Rob Lawrence)
Melissa Harris is owner of AmbuServe Ambulance and Shoreline Ambulance operating in the greater Los Angeles area. (Courtesy/Rob Lawrence)
Mural artist Jules Muck has created an incredible piece of art on the AmbuServe Ambulance station. (Courtesy/Melissa Harris, AmbuServe)

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