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Addressing bias in your hiring practices

A more diverse EMS workforce provides more equitable care


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How can we help EMS look more like the population it serves? We must examine our policies and their impact on who we are hiring and retaining.

In this episode of The EMS Educator podcast, hosts Rob Lawrence and Hilary Gates, MAEd, NRP; welcome guests Katie O’Connor, EMS educator and simulation expert in LA County and Washington D.C.’s GWU; Sahaj Khalsa, Santa Fe (NM) Community College’s EMS program director; and Prodigy’s Medical Director, Maia Dorsett, MD, PhD, FAEMS, FACEP.

Our guests discuss how social determinants of health can affect employee success and how our seemingly well-thought out requirements may actually harm our diversity efforts.

If you’re a chief, recruiter, educator or EMS employer, this podcast is a must listen. The people who write policies are gatekeepers to this profession, and we still have a ways to go to diversify the EMS workforce.

Have a listen to Part 1, Addressing Bias in Patient Care.

Mentioned in the episode:

Get in touch with our guests:

Maia Dorsett:

This podcast is sponsored by EMS Gives Life. Would you consider becoming a living organ donor? Visit for more info. Check out the Prodigy EMS Bounty Program. Earn a $1,000 reward for your best talks. Get your CE at Follow @ProdigyEMS on Twitter, Facebook, YouTube and Instagram.


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Addressing bias in patient care

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Prodigy EMS brings you EMS education reimagined. Join us for relevant, high-quality discussions around the best practices in EMS education. You’ll find interviews with experts in EMS, education, medical direction, leadership, and more. Earn CAPCE credit at and explore our library of courses. Follow @ProdigyEMS on Twitter, FB, YouTube and IG.

Hilary Gates, MAEd, NRP, is the director of educational strategy for Prodigy EMS and is a consultant for 410 Medical, Inc. She is a volunteer paramedic in the Alexandria (VA) Fire Department and teaches in the School of Education at American University in Washington, D.C., and in the Emergency Medicine program at University of Pittsburgh. Beginning her career as a volunteer EMT with the Bethesda-Chevy Chase Rescue Squad in Montgomery County, Md., Gates became a full-time paramedic, EMT instructor and FTO at AFD, and then served as senior editorial and program director for EMS World. Gates implemented AFD’s MIH/CP program in 2017 and has extensive experience as an EMS educator, symposium presenter, and quality improvement trainer.

Rob Lawrence has been a leader in civilian and military EMS for over a quarter of a century. Currently, he works on both coasts in part-time roles as director of strategic implementation of PRO EMS Cambridge, Massachusetts, and as executive director of the California Ambulance Association. Rob is also the principal of Robert Lawrence Consulting. He previously served as the chief operating officer of Paramedics Plus in Alameda County, California, and COO of the Richmond Ambulance Authority (Virginia), which won both state and national EMS Agency of the Year awards during his 10-year tenure. Rob also writes and podcasts at EMS1, is a member of the EMS1 Editorial Advisory Board, and co-hosts the popular FirstWatch “Conversations that Matters” web series. Rob is a former board member of the American Ambulance Association and currently serves as chair of its Communications Committee and as a member of the media rapid response task force, providing media response to national industry-related news inquiries.