911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
911 nurse triage and a high utilizer group program are exponentially reducing transports and healthcare expenditures while increasing patient satisfaction
Treating veterans’ complex health needs with telehealth, suicide screening and a dedicated medical home in the VA
A 911 dispatcher faces a three-day suspension after she was distracted by her personal cellphone and failed to supervise a trainee
D.C. first responders team up to petition for guardianship of one frequent flyer, but that model isn’t scalable
An 89-year-old man drowned while a worker who took the call did not advise him to try to get out of the sinking SUV, and fumbled the dispatch
Students and teachers made dozens of calls to police after a 12-year-old boy opened fire on a teacher and two peers
The technology, developed by firefighters, organizes 911 data under one network
The thieves stole close to 1,000 feet of fiber optic and copper cable that could have shut the system down for 48 hours
The dispatcher heard someone talking about pills and pot over the open line.
Allegheny County’s center is running at a $5.2M deficit, which will rise next year
New Orleans is the test bed for Motorola’s PremierOne CAD Call Control Client product
Showing newbies the street can be illuminating
Damaged equipment in the central office prevented land-line users from reaching a dispatcher; police were unable to say how many people attempted to call 911
Being alert to “communication ischemia” is like watching a heart attack evolve; sometimes it’s dramatic, but more often, seemingly insignificant warning signs occur
They said that the cell sites throughout the city automatically redirect and the calls go elsewhere
First medic on scene’s radio traffic: “I need every available EMS unit in the county here. I need you to launch every helicopter you can launch this way.”
The dispatcher is still on the job pending the investigation; his girlfriend is badly burned, but recovering
The marketing director for Rapid Response said he was surprised Detroit was collecting revenue for what his company was providing for free
Some argue releasing the tapes could jeopardize the investigation, subject witnesses to harassment and violate survivors from the school
When the people in the front of the ambulance clash, here’s how to get them back on the right road
That reminds me … bridging tough questions can soften criticism
At times, emergency crews are able to hear dispatchers on their radios, but cannot communicate back to them
The man threatened to kill the child’s mother with a butcher knife
Shortly after, firefighters and paramedics arrived and took mom, dad and the new baby to the hospital
She was Chatham County’s 2013 EMS Dispatcher of the Year and had worked in the communications department for two years
Small-town governments, police forces, social services and especially agencies that depend on volunteers have been hard-pressed to handle the new demands
Key parts of the system that handles emergency calls failed five times in July
Emergency managers can take lessons from horrific events to better prepare themselves for the next emergency
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