911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
The program brings together a broad network of partners to provide better care for 911 users and reduce patient transport to ERs
Two options include work-from-home dispatchers and using data to drive staffing decisions
The founder of The Healthy Dispatcher explains why understanding your emotions, and those of others, is so valuable in the 911 call center
AdvanceDispatch now incorporates Tom Tom vehicle tracking and travel data, aimed at better managing fleet location
No Spanish–speaking dispatchers were working when the woman stumbled into the restaurant bleeding
The center replaces a 50-year-old building and places volunteer and county EMS under one roof
Check out the most memorable calls that show how many dispatchers go above and beyond in tough situations
He at first thought it was a prank, but soon put it together as a domestic abuse situation
His responses to a dispatcher forced EMS to stage “an unnecessary Ebola response”
He at first thought it was a prank, but soon put the situation together and sent responders to her home
Non-emergency calls left one patient with a broken ankle and back injury suffering for 30 minutes
Controversy erupted over a move from full-time to part-time staffing
Since August 17 callers have claimed to be infected; residents are wary of West African immigrants
The city may close a rental unit for certain violations, and the law change aims to make it harder to evict tenants
Audio recordings indicate 911 operators struggled to learn exactly where the crash occurred because passengers didn’t know where they were
After falling and slashing her head, the injured grandmother crawled out to her driveway screaming for help
The agency’s commissioner estimates about 84 million 911 calls per year are pocket dials, and suggests ways to curb the problem
A new report claims the system delayed response to a fatal Easter weekend fire
Seven states were without emergency services for six hours in April due to an entirely preventable software error, the FCC said in a 40-page report
One resigns, one fired after not relaying information about the location of victims and an armed suspect as police and medics searched the area
Officials instructed all personnel to use more vague terms when discussing the deadly disease
After hanging up on the mother when she called 911 in August the dispatcher has left the department
If there are issues, they should be clearly stated and supported by evidence that can help lead to a solution
The community paramedicine program has medics visiting recently released patients, monitoring vitals and ensuring medication is taken correctly
Emergency calls go to one dispatch center, but calls requiring an ambulance must be forwarded to a separate center
A dispatcher simply presses a button when someone doesn’t speak English to get a translator on the other end of the line
First Response signed the document despite concerns after the 911 director said he would halt emergency calls until it was inked
The board objected to a late fee change that would charge the city 10 percent for delinquent payments, up from 1 percent the year before
A federal requirement to reduce bandwidth, and the mountainous terrain, is leaving responders without reception on calls
She gave a special thanks to a dispatcher who instructed her husband over the phone how to perform chest compressions when she went into cardiac arrest
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- NJ bill to designate 911 dispatchers as first responders passes public safety committee
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- ‘Great feeling as a father’: Fla. FF’s daughter, 8, helps save a life
- The impact of 911 telecommunications on family and social interactions
- NC county awarded $2.2M state grant for new emergency call center