911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
FDNY EMS Chief Lillian Bonsignore says “any and all options” are on the table to prevent a lag in response times due to the spread of COVID-19 among members
It is critical that agencies prepare, educate and train dispatchers to evaluate the signs and symptoms of COVID-19
The businesses that equip and serve first responders are supporting the national emergency response with new products, free services and donations
The more complex the skill, the more attention it requires; so how do we get work done and still maintain awareness of the whole scene?
Technicians were not sure what caused the equipment problem; the affected equipment is about 10 years old
He was charged after calling 911 three times in one day with bogus complaints
She claimed a man was violent and having a medical emergency from being on crack cocaine; she is also known for habitual false reports
The pregnant duo walked up as an Okla. father on the phone with a dispatcher saw the head of his baby daughter
Niagara County responders remain reliant on inadequate radios as public opposition slows work on two towers
Union opposes the move saying firefighters respond to emergencies, not make house calls
With runs taking between 20 to 90 minutes, S.F. Fire made a 911 call to a private EMS company to help with responses
Providers say the change would sacrifice ‘autonomy and community familiarity’Responders and dispatchers say the change would sacrifice ‘autonomy and community familiarity’
The organization, which works with more than 40 public safety agencies and nearly 1,200 dispatchers, is upgrading its 911 system in the coming months
Army veteran, Anthony Caramanis, applied chest compressions after the wounded man collapsed inside the restaurant with a 10-inch gash in his chest
Multiple people called 911 after the mayor’s elderly neighbor fell and hit her head; no EMTs were initially available but an operator later raised the priority to life-threatening
AMR also gets new 911 contracts and bankruptcy filings detail Rural/Metro’s struggles
Protocols and partnerships are critical to success of implementing a nurse triage program
First 911 call placed and received in Haleyville, Ala. on Feb. 16, 1968; marketing and education opportunity ever since
Jeff Clawson, ‘father of emergency medical dispatch’ speaks about the evolution of 911 dispatch and where the industry is headed
Honor dispatchers during Public Safety Telecommunicator Week in April, and throughout the year
Todd Stout, founder and president of FirstWatch, discusses the amount of data available available to EMS leaders and how to best put it to use
Being a “good listener” is one of the best compliments a supervisor, chief or educator can receive
The Tracy, Calif., fire department was recently caught in the crosshairs of the national media about plans to charge residents every time they call 911 for a medical emergency.
Transition has resulted in units to the wrong address, calls wrongly classified and a delay because “the headset was not properly plugged into the jack”
Current technology and operational procedures must be enhanced in order to ensure messages are received and can be responded to
He faces disciplinary action after saying the child had to be in distress and hanging up; a good Samaritan smashed the window
The devices allow dispatchers to see where ambulances are in real time, and are expected to help reduce response times
She knew what to do from a health and safety class, and sang “Frozen” songs to her 2-year-old sibling to keep him calm
The city of Pittsburgh and Allegheny County are finalizing the merger; a call from anywhere in the county will go into a consolidated call-taking center
When it comes to the frustrating health care merry-go-round of frequent 911 callers, it’s unfortunate that the county officials just don’t get it
County commissioners worry that it could interfere with EMS workers’ medical duties or intimidate elderly people into not calling 911 in a real emergency
