911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Working from home is the new normal for support staff: Lifestyle, office setup and HIPAA are key factors for being productive and compliant in the home space
The program brings together a broad network of partners to provide better care for 911 users and reduce patient transport to ERs
Two options include work-from-home dispatchers and using data to drive staffing decisions
The city may close a rental unit for certain violations, and the law change aims to make it harder to evict tenants
Audio recordings indicate 911 operators struggled to learn exactly where the crash occurred because passengers didn’t know where they were
After falling and slashing her head, the injured grandmother crawled out to her driveway screaming for help
The agency’s commissioner estimates about 84 million 911 calls per year are pocket dials, and suggests ways to curb the problem
A new report claims the system delayed response to a fatal Easter weekend fire
Seven states were without emergency services for six hours in April due to an entirely preventable software error, the FCC said in a 40-page report
One resigns, one fired after not relaying information about the location of victims and an armed suspect as police and medics searched the area
Officials instructed all personnel to use more vague terms when discussing the deadly disease
After hanging up on the mother when she called 911 in August the dispatcher has left the department
If there are issues, they should be clearly stated and supported by evidence that can help lead to a solution
The community paramedicine program has medics visiting recently released patients, monitoring vitals and ensuring medication is taken correctly
Emergency calls go to one dispatch center, but calls requiring an ambulance must be forwarded to a separate center
A dispatcher simply presses a button when someone doesn’t speak English to get a translator on the other end of the line
First Response signed the document despite concerns after the 911 director said he would halt emergency calls until it was inked
The board objected to a late fee change that would charge the city 10 percent for delinquent payments, up from 1 percent the year before
A federal requirement to reduce bandwidth, and the mountainous terrain, is leaving responders without reception on calls
She gave a special thanks to a dispatcher who instructed her husband over the phone how to perform chest compressions when she went into cardiac arrest
Technicians were not sure what caused the equipment problem; the affected equipment is about 10 years old
He was charged after calling 911 three times in one day with bogus complaints
She claimed a man was violent and having a medical emergency from being on crack cocaine; she is also known for habitual false reports
The pregnant duo walked up as an Okla. father on the phone with a dispatcher saw the head of his baby daughter
Niagara County responders remain reliant on inadequate radios as public opposition slows work on two towers
Union opposes the move saying firefighters respond to emergencies, not make house calls
With runs taking between 20 to 90 minutes, S.F. Fire made a 911 call to a private EMS company to help with responses
Providers say the change would sacrifice ‘autonomy and community familiarity’Responders and dispatchers say the change would sacrifice ‘autonomy and community familiarity’
The organization, which works with more than 40 public safety agencies and nearly 1,200 dispatchers, is upgrading its 911 system in the coming months
Army veteran, Anthony Caramanis, applied chest compressions after the wounded man collapsed inside the restaurant with a 10-inch gash in his chest
Multiple people called 911 after the mayor’s elderly neighbor fell and hit her head; no EMTs were initially available but an operator later raised the priority to life-threatening
