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NC city EMS agency upgrades system after cyberattack

Pasquotank-Camden EMS is moving to a secure cloud-based system after hackers found a software vulnerability and were able to access 15 years of patient records

The cloud-based system that will replace the current EMS billing software will store patient’s data securely and off-site.

By EMS1 Staff

ELIZABETH CITY, N.C. — County officials approved the migration of Pasquotank-Camden EMS billing services to a cloud-based service following a cyberattack on the county in December 2018.

According to the Daily Advance, hackers found a software vulnerability and were able to access 15 years of patient records. Due to the cyberattack, the agency is now moving from TriTech to Ambulance Information Management.

The cloud-based system that will replace the current EMS billing software will store patient’s data securely and off-site. Migrating to the new system is scheduled to begin next month. Officials said that all historical data and bills are going to be maintained on an as-needed basis.

The switch to the new system will cost about $14,600, which includes a $5,000 startup fee.