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Cases from the Fitch files

Learn how agencies have overcome obstacles to innovate and improve clinical, financial and operational elements in their systems


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In an upcoming webinar, Fitch & Associates consultants and clients will profile key cases for public safety leaders, outlining challenges, solutions and results. Learn how Fitch clients nationwide overcame obstacles to innovate and improve clinical, financial and operational elements in their systems. You’ll hear about recruitment, retention software, including how to enact a plan to address findings, and we’ll discuss the evolution of EMS in Nova Scotia.

Register today.

The Pinnacle Webinar Series is produced in cooperation with Pinnacle Media Partner EMS1. Ninth Brain is Fitch & Associates’ learning partner.

About the speakers

Todd Sheridan, MBA

Todd Sheridan is a senior associate with Fitch & Associates and a seasoned EMS leader with expertise in operations, finance and strategic planning. He previously served as the firm’s contracted director of operations for Robert Wood Johnson University – EMS/Mobile Health Services. Before joining the firm, Mr. Sheridan served with multiple EMS and Fire agencies including roles as a senior operations leader with the Richmond Ambulance Authority and the Central Virginia All Hazards Incident Management Team.

Thomas Moore

Thomas Moore, a senior associate with Fitch & Associates, serves as the director of emergency medical services for University Medical Center Health System in Lubbock, Texas. His professional healthcare experience includes designing, implementing and managing ground ambulance services, emergency care systems and trauma centers, and providing consulting and leadership for strategic planning, consolidations, mergers, acquisitions and procurement of transportation services.

Charbel Daniel

Charbel Daniel is the executive director of provincial operations with Emergency Medical Care working with over 1,000 paramedics across Nova Scotia to deliver emergency prehospital medicine. His current portfolio also includes oversight of the provincial programs which include the Extended Care Paramedic Program, Community Paramedic Program, Emergency Preparedness and Special Operations, and the Medical First Responder program.

Chris Brook

Chris Brook is the director of customer relations for Community Care Ambulance in Northeast Ohio. With over 27 years of service as an EMS leader in multiple roles, Chris has gained significant knowledge relating to the inner workings of private EMS. He has applied his experience and proficiency to create innovative solutions for industry problems in multiple areas.

Learn more about improving clinical, financial and operational elements

For more than three decades, the Fitch & Associates team of consultants has provided customized solutions to the complex challenges faced by public safety organizations of all types and sizes. From system design and competitive procurements to technology upgrades and comprehensive consulting services, Fitch & Associates helps communities ensure their emergency services are both effective and sustainable. For ideas to help your agency improve performance in the face of rising costs, call 888-431-2600 or visit