As AI tools move quickly from concept to deployment, EMS leaders face practical questions about value, risk and readiness. This series provides clear, applied guidance for chiefs, directors and agency leaders on how to evaluate and implement AI to support clinical care, reduce documentation burden, improve decision-making, streamline operations and simplify workforce management.
From NEMSAC fallout to WHO recognition, Kupas unpacks the moments that defined his presidency — and previews how the annual meeting will push EMS forward
SPOTLIGHT ON AI
From suspended Medicare funding to unchecked artificial intelligence, unpacking the issues threatening the system
LEADERSHIP INSIGHTS
Navigating the evolution of leadership styles
Pittsburgh EMS Chief Amera Gilchrist shares the progressive plan she fervently believes will reduce staffing challenges
There is no substitute for high-context communications and training that occurs between two people, engaging privately, face-to-face
Everyone must be comfortable speaking up, no matter their rank or years on the job
Four steps to stopping the stress cycle
“As a volunteer agency, I want to make sure when someone calls 911 in our district, that our ambulances are ready to roll out the door when the tones go off.”
STAR Ambulance’s journey to enhancing patient care delivery and the employee experience
“Micromanage everything” and other bad advice for new industry leaders. Rank your favorites
Proven strategies to turn the tables and bring balance back into negotiations