Updated report released on NG911 implementation progress

National 911 report provides detailed analysis of recent 911 statistics from more than 39 states


WASHINGTON D.C. — The National 911 Program released the 2014 National 911 Progress Report, which provides detailed reporting and analysis of the most recent collection of 911 statistics. The report, available at 911.gov and the 911 Resource Center, collates data gathered from 39 participating states with the support of the National Association of State 911 Administrators (NASNA). Key findings from the report include:

A majority of 911 calls are received from cellular phones

More than 70 percent of all calls to 911 are received from wireless phones versus the 25 percent received from wireline phones.

Progress is being made toward the implementation of NG911

Since the last report in 2011, State planning and progress toward NG911 has increased across multiple stages of planning, contracting and testing.

Some States have 100 percent operational NG911 infrastructure

More than 20 percent of responding states have fully operational NG911 network infrastructure, while 51 percent have made zero progress toward implementation.

Wireline and wireless surcharge funds comprise 35 percent of annual revenue

While 45 percent of all funds are derived from other sources, 35 percent are collected through wireline and wireless surcharge fees.

Additional information and analysis about the data will be available during the upcoming State of 911 Webinar on April 14th at 12PM EST.

First data collection effort of its kind

Because the data are available in both aggregated and state-by-state formats, this is the first data collection effort that allows for the comparison of data to understand how states are similar in terms of call volume, governance and other demographics.

This segmented 911 system data will allow state 911 leaders to compare information and consider more effective program modifications based on the models implemented in other states. Also, access to state-by-state information will help answer the questions of legislators and policy makers about how a particular state compares with others.

"This is the first time 911 system statistics have been gathered on such a large scale and to such a level of detail," said Laurie Flaherty, Coordinator for the National 911 Program.

"This report includes information that the community has not been able to access before, such as the total number of sub-state 911 authorities. The goal of this collection effort in partnership with NASNA is to provide credible system benchmarking data for the 911 community,” she continued.

This report is the most current data available. Plans are already underway for 2014 data collection to commence in May of 2014.

"The NASNA membership’s support of and participation in this effort reinforces the importance of this data at both the national and the state level," said Harriet Miller-Brown, president of NASNA and 911 administrator for the State of Michigan.

"This data will help 911 leaders demonstrate the value of the state’s program and make the case for more support from state and local leadership."

The National 911 Program Office will work with NASNA to continue gathering state-level 911 data on an annual basis as a way to provide measurement for ongoing improvements of 911 systems. The National 911 Program provides federal leadership to support and promote optimal 911 services. It was created by Congress to provide information to improve the 911 system and to coordinate information sharing and activities among federal agencies and the 911 community. The Program fulfills its mission by developing and distributing a variety of tools and resources for the nation’s 911 stakeholders.

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