911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Remote desktop units have enabled an ECC to maintain operations during large-scale emergencies even when employees are unable to report to the 911 center
The fire put Jeff Davis County 911 and ambulance services out of commission until other counties stepped in to provide coverage
Findings from a recent survey show that needs for connectivity are outpacing agencies’ current capabilities as the pandemic accelerates digital transformation
The Va. dispatcher instructed the child’s father to perform chest compressions while waiting for EMS to arrive
Over 100 ambulance service employees will be laid off by July
The treadmill helps North Dakota dispatchers combat adverse health effects of sitting for long periods
What a dispatcher says and does the second a 911 call comes into the Ebensburg center often means the difference between life and death
By triaging patients with mental illness, especially repeat users, the Grady EMS Upstream Crisis Intervention Group provider has improved care, saved significant money and boosted morale
The agency had an 83 percent compliance rate; their contract requires a 90 percent rate
‘Last Week Tonight’ segment confronts the inability of 911 systems to find callers as easily as a pizza delivery app or an Uber driver
The ambulance was damaged and had to be towed away after the 22-year-old crashed it
The dispatcher assisted the home delivery of a baby via step-by-step phone directions
Mayor Kevin Faulconer outlined plans to improve and alleviate current 911 system issues
Twenty-one minutes after the first 911 call and about 17 minutes after officials dispatched a unit, Keith Zapoticky was taken to a hospital; he was placed on life support and died two days later
A new jury will decide if Patricia Del Vecchio was the victim of disability discrimination and retaliation when she was fired in 2009
Parents of a 3-day-old baby, bitten by the family dog, drove their baby to the hospital themselves after two 911 calls went unanswered
Jessica said she learned that the most important part of the job is staying calm
Dylan Prather began texting the woman after he heard her faintly saying “Put the gun down” in a 911 call
The man’s blood-alcohol level was three times the legal limit; the kids are now in the care of their mother
The dispatcher said he thought he was talking to an adult because the 16-year-old was not frantic or panicking
Securing data in an EMS environment is critical to avoiding breaches of patient information and triggering mandatory reporting
The woman was able to text a vehicle description and a location while traveling along a highway
National Public Safety Telecommunicators week honors dispatchers for their response to emergency calls and giving lifesaving assistance
Memphis is looking at data-driven backing for community paramedicine or even a public-shaming campaign to rein in costs
Jenna Viloria called 911 after realizing her father was not waking up; she got to meet the dispatcher she called that day and received a medal
The dispatcher said she relied on her training to help her stay calm and talk the man out of taking his own life
Mallory Ransom sent police to intervene after answering a call from her mother, who was being held at gunpoint by her fiancé
The calls are not intended to be a source of revenue but rather a preventative measure to discourage repeat non-emergency EMS callers
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