911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Paying homage to our heroes in headsets during National Public Safety Telecommunicators Week
While celebrities should be treated just like any other patient, there are unique privacy and media challenges to consider
Delivering out-of-hospital care in rural and remote environments poses unique challenges, including distance, time to care and other barriers to access
Some hospitals are embracing the ridesharing app for patients with limited transport options
Some dispatchers said their quality of life is dismal because they are routinely called on to work three or four additional hours daily
Here is the “never-do” list if you want to have a long and prosperous career in EMS
Employees accused the township’s main service provider of “deliberately” letting calls go to secondary providers
A screenshot of the call log showed the woman called five minutes earlier than what the dispatch office claimed
A new system would allow users to text, send pictures and video; it would also be able to better geolocate callers
Many patients use 911 as their primary care because they are unable to afford anything else
Commissioners agreed to purchase an ambulance and staff it with a ninth crew, but did not come to a decision on privatizing EMS services
County believes dealing with its 15 “frequent flyers” one-on-one is its most cost-effective option
Dispatchers report difficulties locating patients who call 911 from cellphones
EMS Products
Augmented reality, with heads-up display devices and conductive swath devices, has the potential to improve patient assessment and care
If you’re considering ePCR for the first time or replacing a legacy system, start with these six key questions
Officials said individuals calling 911 or 066 are sometimes redirected to a dispatcher on the other side of the border
The 54-year-old was prosecuted under an act meant to curb abuse of the emergency system
The purchase will allow the department to retire an older ambulance and ensure that it has an extra ambulance for special situations
New service uses Wi-Fi, GPS and cell towers to get caller location data
From July 1 to July 7, 6 percent of calls were not answered in a timely manner
The caller lied because he knew the ambulance would arrive quickly
Officials said a unified dispatch system, which the county is working to implement, is a key to improving the system
A woman parked outside the ER was told that she had to call 911 so paramedics could bring her husband into the hospital
Officials hope that the new service will help during home invasions, domestic abuse situations and other violent encounters
Line-of-duty deaths require thoughtful planning on how to use Facebook to announce the loss of life and share information
The 911 dispatch center in under investigation after it dismissed the call as a ‘butt dial’
Officials said the city never set a collections policy into ordinances when the ambulance service started in 2014, relying on normal city collection practices
Understand the advantages and challenges of community-created content and where to find it to improve your clinical practice and system operations
Fire engines will no longer respond to every call, and it could take longer than for ambulances to reach call locations for non-critical events
Chris Cebollero and Greg Friese, MS, NRP, discuss EMS MCI response lessons learned from protests turned violent in Ferguson and Dallas
Here’s a fire and EMS look at how personnel from the Cincinnati Fire Department handled the rescue call for a 3-year-old trapped in a gorilla exhibit
The service was the first new 24-hour ambulance the county has added in nearly 8 years
First responders have been called multiple times by concerned callers reporting a “person” needed help
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