911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Band employee jumps in a swamp to assist with cardiac arrest
Paying homage to our heroes in headsets during National Public Safety Telecommunicators Week
While celebrities should be treated just like any other patient, there are unique privacy and media challenges to consider
If you’re considering ePCR for the first time or replacing a legacy system, start with these six key questions
Officials said individuals calling 911 or 066 are sometimes redirected to a dispatcher on the other side of the border
The 54-year-old was prosecuted under an act meant to curb abuse of the emergency system
The purchase will allow the department to retire an older ambulance and ensure that it has an extra ambulance for special situations
New service uses Wi-Fi, GPS and cell towers to get caller location data
From July 1 to July 7, 6 percent of calls were not answered in a timely manner
The caller lied because he knew the ambulance would arrive quickly
Officials said a unified dispatch system, which the county is working to implement, is a key to improving the system
A woman parked outside the ER was told that she had to call 911 so paramedics could bring her husband into the hospital
Officials hope that the new service will help during home invasions, domestic abuse situations and other violent encounters
Line-of-duty deaths require thoughtful planning on how to use Facebook to announce the loss of life and share information
The 911 dispatch center in under investigation after it dismissed the call as a ‘butt dial’
Officials said the city never set a collections policy into ordinances when the ambulance service started in 2014, relying on normal city collection practices
Understand the advantages and challenges of community-created content and where to find it to improve your clinical practice and system operations
Fire engines will no longer respond to every call, and it could take longer than for ambulances to reach call locations for non-critical events
Chris Cebollero and Greg Friese, MS, NRP, discuss EMS MCI response lessons learned from protests turned violent in Ferguson and Dallas
Here’s a fire and EMS look at how personnel from the Cincinnati Fire Department handled the rescue call for a 3-year-old trapped in a gorilla exhibit
The service was the first new 24-hour ambulance the county has added in nearly 8 years
First responders have been called multiple times by concerned callers reporting a “person” needed help
Local leaders, communities, agency leaders and the media all have a responsibility to help support emergency responders’ well-being through research, intervention, policy and education
Amid a cluster of deadly mass shootings, police departments are exploring technology that would allow dispatchers to receive texts, photos and videos
The court ruled the malfunction wasn’t to blame for the man’s death and was ‘merely one of a series of factors that contributed to Sanchez not receiving timely medical assistance’
In 911 logs, released by the Orange County Sheriff’s Department, dispatchers describe calls from victims who were trapped inside the club
First responders have long used the antidote naloxone to revive people who’ve stopped breathing because of an opioid overdose
Officials said someone erroneously called 911 reporting hundreds of people needed medical attention for severe burns
The program could save the city money and drastically reduce the number of nonemergency calls by “frequent flyers”
The source of the trouble was software in Hawaiian Telcom’s call-processing equipment, which allowed only some calls to go through
The 5-year-old boy is recovering from deep but not life-threatening wounds to his head, face and neck
The problem forced medics to divert to a route that added at least a few minutes to get to the inmate in the bring him to an ambulance
The new program targets those in the population who repeatedly call 911 and use the hospital’s emergency room to address chronic illnesses
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