911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
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Ricardo Martinez was 20 when he got his first job as a 911 dispatcher; he quickly found out that the job wasn’t going to get easier but harder
Emergency dispatchers are crucial for obtaining information needed to determine an emergency course of action.
Dispatcher Denera White eventually reached the woman, and at one point pretended to be her mother
Dispatcher Constance Hollinger could face up to 10 days of unpaid suspension
The searchable database provides insights into other state’s legislative efforts and allows for comparison of recently enacted or modified laws
The agency is only the second ambulance service in the world and the first in the U.S. to attain accreditation six consecutive times
The fire chief said responders aim to get to patients within 20 minutes of a 911 call
The company, which covers calls across five states, is eliminating smaller dispatch centers and consolidating into the St. Louis location
The family said dispatcher Katie Farber, 25, spoke with conviction and authority during the 911 call
Dispatcher Elise Rodriguez instructed Jeff Evans’ wife on how to perform CPR until paramedics arrived
The man, who authorities believe may be homeless, was transported to a medical facility
Dispatcher Cody Smiley received a 911 call from a panicked woman who said her brakes were no longer working
Joan Koenig’s attorney alleges the dispatch center miscalculated her sick leave and terminated her before she used all of it
Dispatchers said there are three vital steps they must take before sending help, and protecting first responders is also a priority
Dispatcher Catherine Dobyn told the couple to wait for paramedics to arrive so they could cut the umbilical cord
Included in the program is a matrix that will determine the response to each call based on its circumstances
Dispatchers described the girl as “hysterical” when she called 911 and said her father had been drinking during the entire trip to their grandparents’ house
Police went to the home of Patrick Burks, 38, after he failed to show up for work
Eleven other calls directly related to the shooting have not been cleared for release by the FBI
Dispatcher Robert King was unable to answer a call and told his colleague that he wasn’t joking
When the call dropped, Tim Medlin resorted to texting the woman
I have been told that I don’t have PTSD since I’ve never been threatened or witnessed these incidents in person
The lawsuit alleges the dispatcher sent responders to the wrong address, which led to a double-murder
At one point in 2015, due to high call volumes and staffing shortages, the dispatch center didn’t answer one in five calls before the caller hung up
The system is able to override a vehicle’s loud music and send an “emergency vehicle approaching” warning through its speakers
J.P. Sredzinski has submitted legislation that requires 911 calls to be routed to the nearest “public safety answering point”
Keith Yoder, 75, suffered a severe heart attack while on the line with a dispatcher
The home was a total loss; a GoFundMe page has raised over $9,000 for the family
The 60-year-old dispatcher was walking to work when she was approached from behind, punched in the face and thrown to the ground
The caller said the dispatcher told her 911 doesn’t handle animal rescues, and was told to hang up and try dialing 311