911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
The impact COVID-19 had, and didn’t have, the changes we’re embracing and the change providers want to see
A fundamental approach to resolving conflict before discipline is required
Insights into the deadly Fla. condo collapse, how post-9/11 changes have improved incident command
Dispatcher Cody Smiley received a 911 call from a panicked woman who said her brakes were no longer working
Joan Koenig’s attorney alleges the dispatch center miscalculated her sick leave and terminated her before she used all of it
Dispatchers said there are three vital steps they must take before sending help, and protecting first responders is also a priority
Dispatcher Catherine Dobyn told the couple to wait for paramedics to arrive so they could cut the umbilical cord
Included in the program is a matrix that will determine the response to each call based on its circumstances
Dispatchers described the girl as “hysterical” when she called 911 and said her father had been drinking during the entire trip to their grandparents’ house
Police went to the home of Patrick Burks, 38, after he failed to show up for work
Eleven other calls directly related to the shooting have not been cleared for release by the FBI
Dispatcher Robert King was unable to answer a call and told his colleague that he wasn’t joking
When the call dropped, Tim Medlin resorted to texting the woman
I have been told that I don’t have PTSD since I’ve never been threatened or witnessed these incidents in person
The lawsuit alleges the dispatcher sent responders to the wrong address, which led to a double-murder
At one point in 2015, due to high call volumes and staffing shortages, the dispatch center didn’t answer one in five calls before the caller hung up
The system is able to override a vehicle’s loud music and send an “emergency vehicle approaching” warning through its speakers
J.P. Sredzinski has submitted legislation that requires 911 calls to be routed to the nearest “public safety answering point”
Keith Yoder, 75, suffered a severe heart attack while on the line with a dispatcher
The home was a total loss; a GoFundMe page has raised over $9,000 for the family
The 60-year-old dispatcher was walking to work when she was approached from behind, punched in the face and thrown to the ground
The caller said the dispatcher told her 911 doesn’t handle animal rescues, and was told to hang up and try dialing 311
The center was prepared to monitor reports of fallen trees, power outages, flooding, slides, accidents and any other storm-related problems
Only about 79 percent of the 1.27 million emergency calls received in 2015 were answered within 10 seconds; the national standard is 90 percent
Security footage captured a suspect dragging the dispatcher after she got off a bus
The veteran dispatcher said she will miss the interesting calls and the opportunity to help people
A founder and executive director of an EMS training program shares his thoughts
Officials said the unnecessary calls have placed a strain on EMS providers, and places callers who have an actual medical emergency at risk
Family members of Laurelyn Wagner-Pitts, 60, said a dispatcher sent an ambulance to the wrong address
Dispatcher Dasha Fox had just begun her shift when she received a 911 call about a girl who had lost most of her right foot in a mowing incident
Ashley Bermudez stayed on the line with a dispatcher as three men broke into her home
According to police, a grandmother and her 3-year-old grandson were at a stop sign in the rain when a man driving a Chevy opened fire
Following a call that killed 23 horses, the call center has decided to hire more employees
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