911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
A fundamental approach to resolving conflict before discipline is required
Insights into the deadly Fla. condo collapse, how post-9/11 changes have improved incident command
Community paramedics are pioneering new ways to care for mental health patients – here’s how
The center was prepared to monitor reports of fallen trees, power outages, flooding, slides, accidents and any other storm-related problems
Only about 79 percent of the 1.27 million emergency calls received in 2015 were answered within 10 seconds; the national standard is 90 percent
Security footage captured a suspect dragging the dispatcher after she got off a bus
The veteran dispatcher said she will miss the interesting calls and the opportunity to help people
A founder and executive director of an EMS training program shares his thoughts
Officials said the unnecessary calls have placed a strain on EMS providers, and places callers who have an actual medical emergency at risk
Family members of Laurelyn Wagner-Pitts, 60, said a dispatcher sent an ambulance to the wrong address
Dispatcher Dasha Fox had just begun her shift when she received a 911 call about a girl who had lost most of her right foot in a mowing incident
Ashley Bermudez stayed on the line with a dispatcher as three men broke into her home
According to police, a grandmother and her 3-year-old grandson were at a stop sign in the rain when a man driving a Chevy opened fire
Following a call that killed 23 horses, the call center has decided to hire more employees
Firefighters, EMS providers and police officers attended the award ceremony, in which three first place prizes were selected
Dispatcher Liesel Hadfield instructed the boy’s sister and father how to perform CPR
The new system ditches the traditional landline systems using wires to transmit the calls, and now processes them digitally allowing for faster speeds
Dispatchers received 228 weather-related vehicle crash calls between Dec. 9 and Friday — double the 105 calls they fielded the same week in 2015
Dispatcher Kelly Dennis guided officers to a stabbing victim who didn’t know her location by having officers honk their horns in the area
The dispatcher talked the man through delivering the newborn until first responders arrived
The role, though thankless, is endlessly important.
Kirsten E. Gaal admitted she took Klonopin, an anti-epileptic drug, that was not prescribed to her
Colleagues said whenever Caron Wind’s voice was heard over the radio, responders knew exactly who it was
In his latest bogus 911 call, the teen told dispatchers he had two guns and was going to start killing people in a Walmart
The SirenGPS app delivers the caller’s pinpointed location for more than 90 percent of calls, and will work even when cell service isn’t available
Terri Ebert, who is retiring at the end of the month, said over the last 33 years, she’s seen the number of domestic violence and DWI calls increase
Robin Schwarze became a dispatcher in 1992 after being laid off and needed a career that could support her three children
Before police arrived, Mark Anthony Hicks is heard telling a 911 dispatcher that he “just killed somebody” and he says “I’m so sorry”
When Capt. Christopher Bartley filed a formal request for 911 data relating to calls placed on hold, officials told him they didn’t have the data
A report released in November claimed that Ottawa Paramedic Services has an “ongoing and systemic dispatching problem”
When the dispatcher asked Freddie Green, 42, if his father was conscious, he stated that he was dead
Gunshots were heard during Warren David Darlow’s 911 call as he told the dispatcher two suspects were breaking into his home
Dispatcher Renae Whitehouse instructed the woman to apply firm pressure to prevent the baby’s head from delivering too quickly
MOST POPULAR
- Ind. county improving 911 response time with new system
- Mo. county 911 dispatchers to view school cameras in emergencies
- Time-critical: The importance of stroke triage for EMS
- Ark. dispatcher dies after being shot in ambulance service parking lot over weekend
- APCO: 3 Secrets to Increasing Employee Engagement at Your PSAP