911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
How FEMA and AWS Competency Partner ArdentMC collaborated to determine life-saving investment priorities
The impact COVID-19 had, and didn’t have, the changes we’re embracing and the change providers want to see
A fundamental approach to resolving conflict before discipline is required
The lawsuit alleges the dispatcher sent responders to the wrong address, which led to a double-murder
At one point in 2015, due to high call volumes and staffing shortages, the dispatch center didn’t answer one in five calls before the caller hung up
The system is able to override a vehicle’s loud music and send an “emergency vehicle approaching” warning through its speakers
J.P. Sredzinski has submitted legislation that requires 911 calls to be routed to the nearest “public safety answering point”
Keith Yoder, 75, suffered a severe heart attack while on the line with a dispatcher
The home was a total loss; a GoFundMe page has raised over $9,000 for the family
The 60-year-old dispatcher was walking to work when she was approached from behind, punched in the face and thrown to the ground
The caller said the dispatcher told her 911 doesn’t handle animal rescues, and was told to hang up and try dialing 311
The center was prepared to monitor reports of fallen trees, power outages, flooding, slides, accidents and any other storm-related problems
Only about 79 percent of the 1.27 million emergency calls received in 2015 were answered within 10 seconds; the national standard is 90 percent
Security footage captured a suspect dragging the dispatcher after she got off a bus
The veteran dispatcher said she will miss the interesting calls and the opportunity to help people
A founder and executive director of an EMS training program shares his thoughts
Officials said the unnecessary calls have placed a strain on EMS providers, and places callers who have an actual medical emergency at risk
Family members of Laurelyn Wagner-Pitts, 60, said a dispatcher sent an ambulance to the wrong address
Dispatcher Dasha Fox had just begun her shift when she received a 911 call about a girl who had lost most of her right foot in a mowing incident
Ashley Bermudez stayed on the line with a dispatcher as three men broke into her home
According to police, a grandmother and her 3-year-old grandson were at a stop sign in the rain when a man driving a Chevy opened fire
Following a call that killed 23 horses, the call center has decided to hire more employees
Firefighters, EMS providers and police officers attended the award ceremony, in which three first place prizes were selected
Dispatcher Liesel Hadfield instructed the boy’s sister and father how to perform CPR
The new system ditches the traditional landline systems using wires to transmit the calls, and now processes them digitally allowing for faster speeds
Dispatchers received 228 weather-related vehicle crash calls between Dec. 9 and Friday — double the 105 calls they fielded the same week in 2015
Dispatcher Kelly Dennis guided officers to a stabbing victim who didn’t know her location by having officers honk their horns in the area
The dispatcher talked the man through delivering the newborn until first responders arrived
The role, though thankless, is endlessly important.
Kirsten E. Gaal admitted she took Klonopin, an anti-epileptic drug, that was not prescribed to her
Colleagues said whenever Caron Wind’s voice was heard over the radio, responders knew exactly who it was
In his latest bogus 911 call, the teen told dispatchers he had two guns and was going to start killing people in a Walmart
The SirenGPS app delivers the caller’s pinpointed location for more than 90 percent of calls, and will work even when cell service isn’t available
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