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Fitch & Associates

The Leadership Edge

For more than three decades, the Fitch & Associates team of consultants has provided customized solutions to the complex challenges faced by public safety organizations of all types and sizes. From system design and competitive procurements to technology upgrades and comprehensive consulting services, Fitch & Associates helps communities ensure their emergency services are both effective and sustainable. For ideas to help your agency improve performance in the face of rising costs, call 888-431-2600 or visit www.fitchassoc.com.

LATEST ARTICLES
In order to efficiently and effectively run an EMS system, leaders need to understand indicators of their organization’s health
Unless EMS leaders can explain “why” to the millennial workforce, any quality improvement process is doomed
Excessive work hours, compassion fatigue and violence are contributing to an alarming increase in EMS caregiver suicide
Enable communications personnel to be the brains of the service and recognize their important quasi-supervisory role
David Page, Pinnacle EMS Leadership Award winner, discusses diversity in EMS, why we don’t want to talk about it and what we can do to make things better
Understanding and measuring these three metrics provides leaders with a snapshot of their organization’s financial health
Having an engaged, committed workforce is the best way to improve patient care
EMS chiefs must develop the right competencies and skills in order to thrive in a changing health care landscape
Explore the answers with elected and appointed officials so informed decisions can be made about the future of your EMS service
RFPs and contracts for local ambulance services will require organizations to measure and report more than simply response time