People get upset about their situation and tend to take it out on those of us in EMS. Here are a couple of tips on how to develop rapport with angry patients and de-escalate the patient’s anger so you can do your job.
This video, originally published on July 12, 2012, has been updated.
Steve Whitehead, NREMT-P, is a firefighter/paramedic with the South Metro Fire Rescue Authority in Colo. and the creator of the blog The EMT Spot. He is a primary instructor for South Metro’s EMT program and a lifelong student of emergency medicine. Reach him through his blog at steve@theemtspot.com.
