As AI tools move quickly from concept to deployment, EMS leaders face practical questions about value, risk and readiness. This series provides clear, applied guidance for chiefs, directors and agency leaders on how to evaluate and implement AI to support clinical care, reduce documentation burden, improve decision-making, streamline operations and simplify workforce management.
Real-time data, AI-powered insights and improved interoperability are helping EMS agencies reduce fragmentation, enhance situational awareness and improve responder safety
SPOTLIGHT ON AI
Commissioner Lillian Bonsignore on recognizing EMS as an essential service with the funding and career pathways to match
LEADERSHIP INSIGHTS
Smiling provides stress relief and can improve the provider-patient relationship, benefiting care
Follow these aviation industry tenets to prevent a career-threatening conflict
The falsehood of naloxone-induced aggression and assault
There is an increasingly pressing need for PSAPs to be able to translate text-to-911 messages sent in languages other than English
Montgomery County, Maryland Fire & Rescue Service’s Russell Patterson shares how process ownership is streamlining their ACS, STEMI management
A phased approach to adopting the four pillars of a successful safety management system leads to provider safety and a just culture
EMS Chief Ernesto M. Rodriguez shares insights from the City of Austin EMS Department Assault Survey
Even when we as healthcare providers must deliver hard truths, there can be an intimacy and a human connection that comes with honesty in the worst of circumstances
Emergency management concerns for the hours and days following an active shooter event