As AI tools move quickly from concept to deployment, EMS leaders face practical questions about value, risk and readiness. This series provides clear, applied guidance for chiefs, directors and agency leaders on how to evaluate and implement AI to support clinical care, reduce documentation burden, improve decision-making, streamline operations and simplify workforce management.
From NEMSAC fallout to WHO recognition, Kupas unpacks the moments that defined his presidency — and previews how the annual meeting will push EMS forward
SPOTLIGHT ON AI
From suspended Medicare funding to unchecked artificial intelligence, unpacking the issues threatening the system
LEADERSHIP INSIGHTS
Clinical psychologist Rachelle Zemlok, a firefighter spouse, emphasizes the role first responder families play in career decisions
AmbuServe’s Melissa Harris discusses EMS staffing and leadership challenges
The NREMT Chair gives a behind-the-scenes look at the comment period and talks transparency
Do you want someone that is tired and angry on the front lines representing your department?
EMS agencies focus on patient care, but customer service is equally important
EMS educator proposes a system that includes recognition for certified and degreed paramedics alike to overcome staffing crisis
New opportunities for EMS providers means agencies must be willing to address pay, morale and poor leadership
Learn to ask for and accept help when needed, even after years of believing you have mastered your craft
Reframing emergencies, and what constitutes a “good” call is essential to preventing paramedic disillusionment