RSQ911 AND Beyond Lucid Technologies Announce Partnership to Integrate Patient Satisfaction Surveys into NEMSIS v3 ePCR, with Focus on Community Paramedicine and New Reimbursement Rules

AMELIA ISLAND, FL (August 2015) — At one of the Emergency Medical Services industry’s most high-profile events, the Pinnacle EMS Leadership summit taking place here today through Thursday, Beyond Lucid Technologies (“BLT”) and RSQ911 are proud to announce a partnership that includes the first integration of an automated post-transport patient and provider satisfaction survey toolkit into an electronic patient care record and prehospital health information exchange. 

Under the Affordable Care Act, within the next three years patient satisfaction with care received from clinicians—including EMS—will make up a substantial portion of compensation.  According to EMS World Magazine: “The federal government is pushing the pace in its transition to quality-based reimbursement, announcing an ambitious schedule of payment reform that will have 85% of all Medicare fee-for-service payments tied to quality or value as early as next year…by the end of 2016, the goal is to have 30% of Medicare payments tied to quality or value through alternative payment models—that is, accountable care organizations (ACOs) and other bundled-payment arrangements under which providers are accountable for the quality and cost of their patient care.”

RSQ911 was founded by top South Carolina emergency clinicians, including Dr. Bill Gerard, Dr. Patrick Hunt, and Kelly Hawsey, ‎Director of Medical Transport Services at Palmetto Health.  BLT was the first company to certify, and deploy prehospital technology that meets both v2 (Gold) and v3 of the National EMS Information System (NEMSIS), a new prehospital charting standard that is being mandated across the U.S.  RSQ911’s survey tool will be integrated into MEDIVIEW™ platform, giving progressive EMS agencies a powerful tool for enhancing the quality of prehospital care. 

Dr. Bill Gerard, Founder & CEO of RSQ911, and Chair of the Emergency Medicine Department at Palmetto Health, described the partnership as “two progressive organizations looking farther than around the next turn.  We are looking at the current and future state of health care, tackling the Triple Aim and working on the value equation by focusing on quality and customer experience.”

According to Jonathon Feit, Co-Founder & Chief Executive Officer of Beyond Lucid Technologies: “Quality of Care is already making its mark in the healthcare field. As EMS agencies enter the new post-ACA healthcare arena by joining ACO’s or starting Community Paramedicine / Mobile Integrated Health programs, they have to start quantifying the quality of care they deliver. Integrating MEDIVIEW and RSQ911 lets this happen without placing any additional burden on providers.  Crews and management get to see how facilities in their networks feel about the care their patients are receiving, and transport crews’ interaction with their staff.  EMS agencies get a 180° view of the call from the customer’s point of view.”

About Beyond Lucid Technologies, Inc.
Beyond Lucid Technologies, Inc., is a health-and-safety IT firm that develops software packed with innovations that make emergency medical services and medical transportation safer, more efficient, and more cost-effective.  MEDIVIEW™ received a 2014 EMS World Innovation Award and TRIPS was named a “Hot Product for 2015” by JEMS. Online at

About RSQ911 Solutions, LLC
RSQ911 Solutions, LLC ( was founded by emergency physicians Dr. William Gerard and Dr. Patrick Hunt. By developing a clear and intimate understanding of their clients' strategic goals, RSQ911 Solutions survey services provide numerous benefits and features. They are driven to promoting and sustaining excellence through improvements in Satisfaction, Quality, and Value. As a result of working together, the critical care provider gets more than survey results; they get specific customer-driven advantages and a partner in healthcare to improve organizational success and survivability.

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