Brian LaCroix, president of Allina Health Systems EMS, explains the importance of EMS leaders using their experience to help develop the skills of the field providers and other staff around them. LaCroix shares his expectation that paramedics be the “best part of a person’s worst day.”
Memorable quotes
- “One of the obligations [of leadership] is developing people around you.”
- “High expectations; high support.”
Questions about support
As you listen to LaCroix ask these questions about how you support field providers and other staff in your organization.
1. What actions do you take to assemble a team of people with complementary strengths?
2. How do your personnel know that the support you have for them is just as high as the performance expectations?
3. Do you agree with LaCroix about the implication of using the word ‘empowerment’ with personnel? Why or why not?
We welcome your response in the comments. Share how you have experienced high expectations and high support in your EMS career.
