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HIGHLIGHTS
Despite the best efforts of EMS providers, gaps persist – learn what goes into them and what you can do about them.
Learn strategies to provide for high-quality operations, while minimizing resource use through sound systems, process engineering and leveraging technology
A firsthand perspective on COVID-19 in EMS and fire and how data can help shape your agency’s response
With turnover among EMS hovering at 25% per year and costing more than $7700 per paramedic, data-driven strategies can help you improve employee retention.
EMS SOFTWARE, DATA & MORE
Proper assessment, treatment, and transport of patients with traumatic brain injury saves lives, here’s how
A high salary might attract medics, but it is workplace satisfaction and culture that keeps them for the long term
Use these challenges to improve communication skills and trust in groups of EMS personnel or students
Progressive discipline, mandatory reporting and regular performance evaluations can improve the quality of patient care
Conducting appropriate background checks on applicants and personnel is part of how EMS agencies protect patients from harm
Books
K. Patrick McDonald shares an excerpt from his book which he describes as ‘a veteran medic’s unvarnished 30-year critique of EMS’
About the Sponsor: ESO
ESO is dedicated to improving the health and safety of communities through data-driven insights by offering an integrated suite of software products for EMS agencies, fire departments, and hospitals that transform how first responders collect, share, report, and analyze critical information.

With tools designed to enhance workflow, our EMS software empowers agencies to optimize prehospital patient care and operations, leading to better treatment decisions across the continuum of care.

See how ESO can streamline your agency’s processes by visiting www.eso.com/ems/.