Read below for details on restraint errors to avoid and tips for provider safety when dealing with aggressive patients.
By Alison Dayani
Birmingham Mail
BIRMINGHAM, England — More than a third of Midland paramedics have been violently attacked or hurled verbal abuse while trying to help injured patients on 999 calls over the past year.
West Midlands Ambulance Service revealed that as many as four in every ten staff had complained of attacks.
All staff are set to get special conflict training to tackle difficult patients in the coming year following the appalling findings.
Sir Graham Meldrum, Ambulance Service chairman, said: “Sadly, the year brought disheartening news and the figures speak for themselves with 27 per cent of staff saying they had experienced violence from patients and 38 per cent suffering verbal harassment from patients.
“I find it sickening that staff should have to put up with such abuse. We’ll do everything we can to bring the full weight of the law to bear on anyone who abuses staff.
“Although all staff will receive conflict resolution training, at the end of the day, they shouldn’t need it.”
The past year has brought extra pressures from problems including swine flu, response times for emergency calls lower than Government targets and even recording the worst times in the country over the summer.
A difficult winter and Christmas also saw paramedics working during their own time.
|
Copyright 2009 Gale Group, Inc.
All Rights Reserved
Copyright 2009 Birmingham Post & Mail Ltd
Careful, don’t let him bite you: Restraint errors to avoid
Steve Whitehead, a firefighter paramedic for the South Metro, Colo., Fire Rescue Authority, presents a few restraint errors to avoid, courtesy of his blog, TheEMTspot.com.
Don’t scream, “calm down”
I’m not sure why there always seems to be one guy (yes, it’s usually a guy) who thinks it will be helpful to scream, “calm down!” at the patient. This never, never, never works. Really. Resist the urge to be the calm down guy. It’s usually the guy screaming “calm down” who needs to calm down the most.
Instead of doing this, just speak in a calm voice to the patient, even during a take-down. Find the person who’s the coolest cucumber in your group and place him or her near the head to just keep a dialogue going. “We’re trying to help you. We don’t want to hurt you. Just relax for us. It’s OK. We’re not going to hurt you. We just need to secure you down.”
This ongoing narrative will also sound much more professional if a bystander starts rolling cell phone video in the middle of your wrestling match. Let everyone hear a friendly, calm narrative instead of a shouting match.
Paramedic Jarbsunthie does a great job of talking calmly to this dude in the video above. I would have opted for face up restraint and I think she should have put the chest strap under his arms. (Watch the way it rides up by his neck when he rolls.) But she gives a very nice example of the power of a calm, compassionate voice. Screaming “calm down” would never help this guy.
| 5 Tips for Provider Safety
Source: By Thom Dunn, associate professor of psychological science at the University of Northern Colorado, field paramedic with Denver Paramedics, clinical psychologist at Denver Health Medical Center. |
The most dangerous patients are those who are disinhibited: the intoxicated, the hypoglycemic, the head injured. Don’t give the patient ideas
I’m amazed by people who warn other team members of things the patient might do. Like, “Look out, he might spit.” Or, “Careful, don’t let him bite you.” Or even, “That left wrist strap looks loose.” All of those things can be considered coaching for the patient.
It never seems to fail, as soon as someone warns about spitting, the patient starts spitting. Don’t give them ideas. If you’re worried they might do something, watch out for it and try to mitigate the possibility, but don’t shout it out.
Don’t use arm locks, leg locks, face down restraint, hog tie or sandwich restraint techniques
I’m not real fond of techniques that are designed to force the patient to comply through pain. Even for police officers who are trained in pain compliance moves, these techniques require skill and ongoing training.
Even then, they still tend to be hit and miss. If you cause the patient pain, they are likely to fight harder. Then you apply more pain and they fight harder and then they get injured and you have to explain it to the doc at the ER, or worse.
Also, keep people face up. For a whole bunch of good reasons, just keep ‘em face up. With those guidelines in mind, go get it done. If you meet the take-down challenge with plenty of resources, a good plan and a calm team, everything should go just fine.