Dispatch
“I hope by inviting a current 911 dispatcher, I am able to bring awareness to this important issue and my bill, the 911 Saves Act to finally give them the recognition and resources they need and deserve,” Rep. Norma Torres said
A look at how Orange County’s pioneering live stream video technology can set the stage for future adoption
Is it the providers’ responsibility to stay until the patient can be located? If not, how long is long enough?
Hayward Mayor Mark Salinas said the city’s recovery is ongoing
CAD upgrade in Owensboro eliminates previous extra steps and sends call information directly to ambulance service
75% of respondents said the high-stress nature of the job was the major factor in staffing shortages
AMR begins a new dispatching protocol in Clark County to deal with a paramedic shortage
Hayward dispatchers and public safety personnel are having to track calls using pen and paper
Officials plan to put all of St. Louis’ separate 911 centers for fire, EMS and police into one location, on one system
Kansas City officials hope to change the 911 call routing for fire, police and EMS with automation
Former Hialeah dispatchers say calls are unanswered because the 911 center is severely understaffed
Low-cost options for improving dispatch, scheduling and resource management
31 residents died in the Christmas 2022 storm that dumped over 50-inches of snow with hurricane-force winds
“Every recoverable victim was saved,” Allen Fire Chief Jonathan Boyd said, highlighting the work by EMS crews
Prepared Live aims to give Oconee County dispatchers a better look at the situation they are sending first responders into
Crash detection technology automatically alerts 911 when a severe car crash is detected, but it’s frequently leading to false reports
The mix-up sparked a debate on best practices for responding to 911 calls when the address is in question
N.Y. agency recognizes telecommunicators as “first line of communication”
Lexington 911 operators used a manual method during the computer-aided system failures, which caused delays
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers – the FIRST first responders
Madelene Smith’s suit says firefighters told her to drive her husband, Hugh Max Smith Jr., who later died after suffering a brain injury from a lack of oxygen
Other departments have show an interest in the Colorado Springs Fire Department’s multi-tiered response program
“I don’t see most adults do as well as [Aria Lamen] did,” said Aurora 911 Dispatcher Tracie Whalen
“First responders were sent to the wrong location, or were misinformed about the emergent situation, or were not dispatched,” Helena Moreno said
Despite long holds and dispatcher errors, a spokesperson said that in February, the district has been answering 90% of calls within 15 seconds
A back-to-basics review of communication center types and facility equipment, plus must-have dispatcher skills
Lessons from a bystander responder and co-survivor of SCA, Kristin Flanary – Lady Glaucomflecken, lifesaver, CPR champion and keynote extraordinaire
The singer’s housekeeper and a man believed to be her ex-husband spoke with a dispatcher
Brian Smith says he raised concerns about addresses being flagged as dangerous for first responders based on potentially erroneous information
Lee County Dispatcher Amber Moody helped a caller perform CPR until first responders could arrive
“You think, ‘This is good to have, but will I ever need to know how to do CPR?’” Joe Greco said. “In my case, I did.”
The Owensboro city-county 911 facility now transfers some medical calls to an AMR dispatch center
