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Eve Grau on Royal Ambulance’s strategic retention efforts

Looking outside the industry for recruitment and retention best practices

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Photo/Courtesy of Eve Grau

In this edition of EMS One-Stop with Rob Lawrence, our host, Rob Lawrence welcomes Eve Grau, co-founder and vice president of human resources of Royal Ambulance, in San Leandro, California.

Royal recently received a Glassdoor Employee’s Choice Award in the U.S. small and medium company category, Best Places to Work in 2021. Rob and Eve discuss the approach Royal takes in recognizing their team members and how they look to national (outside EMS) best practices as their guide.

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Q&A: An employee praise and recognition program with measurable results

Eve Grau, Co-Founder, Royal Ambulance, a Glassdoor Employee’s Choice winner, shares the moments that matter, and how to recognize performance


Rob Lawrence has been a leader in civilian and military EMS for over a quarter of a century. He is currently the director of strategic implementation for PRO EMS and its educational arm, Prodigy EMS, in Cambridge, Massachusetts, and part-time executive director of the California Ambulance Association.

He previously served as the chief operating officer of the Richmond Ambulance Authority (Virginia), which won both state and national EMS Agency of the Year awards during his 10-year tenure. Additionally, he served as COO for Paramedics Plus in Alameda County, California.

Prior to emigrating to the U.S. in 2008, Rob served as the COO for the East of England Ambulance Service in Suffolk County, England, and as the executive director of operations and service development for the East Anglian Ambulance NHS Trust. Rob is a former Army officer and graduate of the UK’s Royal Military Academy Sandhurst and served worldwide in a 20-year military career encompassing many prehospital and evacuation leadership roles.

Rob is a board member of the Academy of International Mobile Healthcare Integration (AIMHI) as well as chair of the American Ambulance Association’s State Association Forum. He writes and podcasts for EMS1 and is a member of the EMS1 Editorial Advisory Board. Connect with him on Twitter.

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