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EMS, we’ve got major issues

Join us for a discussion of the 2021 EMS Trend Report’s findings and strategies to combat the major issues facing EMS


“Better” … “need” … “increase” – from triage protocols to safety equipment, mental health support, staffing and training, the 2021 EMS Trend Report produced by EMS1, Fitch & Associates and NEMSMA, with data partner EMS Survey Team, identified several areas in which providers want to see change in EMS.

COVID-19 has brought unique challenges to EMS in some ways – the need for more PPE, an incredible campaign to vaccinate the workforce – but mostly, the pandemic has exacerbated the same challenges EMS has faced for years, if not decades: an overworked, fatigued workforce; reimbursement schemes that can’t sustain a people-centered system; and inadequate coordination between EMS, public health and healthcare.

Join Maria Beermann-Foat, PhD, MBA, NRP; Lyn Berghuis, BS; Greg Friese, MS, NRP; Rob Lawrence; and Thomas Moore, BS, for an interactive event in which our panelists will tackle some of the biggest challenges on everyone’s mind, and the action steps EMS leaders should take to give providers what they need to stay safe, well and satisfied with their agencies.

Register now for the Tuesday, Dec. 14, 2021 event at 1 p.m. CT.


Read more

2021 EMS Trend Report: Redefining adaptability, resilience and growth

The impact COVID-19 had, and didn’t have, the changes we’re embracing and the change providers want to see

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Meet the speakers

Maria Beermann-Foat

Maria Beermann-Foat, PhD, MBA, NRP, has over 20 years of prehospital emergency care experience in privately-owned, hospital-based and county government-based emergency services. Dr. Beermann-Foat has served the community of Johnson County (Kan.) since 1999 and currently serves as a battalion chief of operations for MED-ACT- Emergency Medical Services. Since first joining the department as a paramedic, she moved up the ranks in the roles of community education officer/PIO, captain/field training officer, battalion chief of training, and division chief of quality management.


Lyn Berghuis, BS

Lyn Berghuis has more than 15 years of healthcare experience working in a variety of leadership capacities. These include spearheading major patient experience improvement initiatives, creating and conducting new hire customer service training, managing complex service recovery situations, and co-facilitating Lean exercises, such as value stream mapping. She has extraordinary command of data analytics, performance improvement initiatives and goal setting. She received her Bachelor of Science in Business Administration, specializing in Hospitality Management and graduated Summa Cum Laude from Fort Lauderdale College. She obtained her Lean Healthcare Certification from the University of Michigan.


Greg Friese

Greg Friese, MS, NRP, is the Lexipol editorial director, leading the efforts of the editorial team on Police1, FireRescue1, Corrections1 and EMS1. Greg served as the EMS1 editor-in-chief for five years. He has a bachelor’s degree from the University of Wisconsin-Madison and a master’s degree from the University of Idaho. He is an educator, author, national registry paramedic since 2005, and a long-distance runner. Greg was a 2010 recipient of the EMS 10 Award for innovation. He is also a three-time Jesse H. Neal award winner, the most prestigious award in specialized journalism, and the 2018 Eddie Award winner for best Column/Blog.


Rob Lawrence

Rob Lawrence has been a leader in civilian and military EMS for over a quarter of a century. Currently, he works on both coasts in part-time roles as director of strategic implementation of PRO EMS Cambridge, Massachusetts, and as executive director of the California Ambulance Association. Rob is also the principal of Robert Lawrence Consulting. He previously served as the chief operating officer of Paramedics Plus in Alameda County, California, and COO of the Richmond Ambulance Authority (Virginia), which won both state and national EMS Agency of the Year awards during his 10-year tenure. Rob also writes and podcasts at EMS1, is a member of the EMS1 Editorial Advisory Board, and co-hosts the popular FirstWatch “Conversations that Matters” web series.


Thomas Moore

Thomas Moore serves as MedServ’s Director of Emergency Medical Services for University Medical Center EMS in Lubbock, Texas. In addition to on-site management services, he coordinates client engagements and assessments and serves as faculty for the Ambulance Service Manager and Communications Center Manager certification programs. Thomas’ areas of expertise include risk management, stakeholder relations, financial analysis, system design, operations and technology optimization, data and strategic analysis and public affairs. He is a graduate of the Ambulance Service Manager program and was the recipient of the Jerry Love Leadership Award.

For more than three decades, the Fitch & Associates team of consultants has provided customized solutions to the complex challenges faced by public safety organizations of all types and sizes. From system design and competitive procurements to technology upgrades and comprehensive consulting services, Fitch & Associates helps communities ensure their emergency services are both effective and sustainable. For ideas to help your agency improve performance in the face of rising costs, call 888-431-2600 or visit