PLATTE CITY, Mo. — More than 70 EMS and public safety professionals from across the country have completed advanced leadership training through Fitch & Associates’ Fall 2025 management programs, marking another graduating class for both the Communication Center Manager (CCM) and Ambulance Service Manager (ASM) courses.
In total, 31 leaders graduated from the Communication Center Manager program, while 41 completed the Ambulance Service Manager program, both of which combine online coursework with two weeks of in-person instruction in San Antonio.
The programs are designed to strengthen leadership, operational decision-making and organizational strategy across emergency communications and EMS systems. Participants worked through scenario-based learning and collaborated with peers from agencies nationwide, guided by faculty made up of experienced EMS and public safety leaders.
CCM graduates recognized for leadership and capstone project
The CCM program focuses on leadership development for emergency communications professionals, with coursework tailored to the challenges facing today’s 911 centers.
Jeremy Serio, communications shift administrator with the Anne Arundel County Police Department, was selected by his peers to receive the Fall 2025 CCM leadership award. Jordan Oster of the South Shore Regional Emergency Communications Center was named runner-up.
“The CCM program was both highly challenging and rewarding,” Serio said. “Working on the capstone project with like-minded professionals, you truly do work that has a chance to have a lasting impact on the 911 profession.”
The class capstone project, “If the Walls Fall: Are 911 Centers Ready?”, was selected as the top project. Team members included Alexa Scrivener, Karlea Brown Orrison, Naomi Cook, Mary Daniels and Jeff Hebert.
Graduates of the CCM program are recognized each spring at the International Academies of Emergency Dispatch Annual Navigator Conference, and the course is approved for Emergency Number Professional recertification credit through the National Emergency Number Association.
ASM program highlights EMS leadership and wellness challenges
The Ambulance Service Manager program serves EMS supervisors and executives, blending leadership theory with real-world operational challenges facing ambulance services today.
Nick Moore, assistant chief with Williamson County EMS, received the Fall 2025 ASM leadership award, with Patrick Farrier of San Diego Fire-Rescue named runner-up.
“The ASM program broadened my perspective on leadership, systems, and organizational culture in EMS,” Moore said. “The discussions were practical and immediately applicable.”
The ASM class selected “Compassion Fatigue” as its capstone project, which will be presented at the Pinnacle EMS Leadership Conference in 2026. Project contributors included Michael Vincent, Jeremy Boston, John DeArmond, Jacob Franco, Jason Gresen, Megan Kolega and Moore.
ASM graduates will be formally recognized during the Pinnacle EMS Leadership Conference, scheduled for July 13–16, 2026, in San Diego. EMS1 is the premier media partner of the Pinnacle event.
Building leadership across public safety disciplines
Both programs are part of Fitch & Associates’ broader focus on leadership development across EMS, emergency communications and public safety systems. The organization has worked with more than 1,500 communities in the U.S. and internationally, providing consulting, education and leadership training for four decades.
