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EMS acts of compassion are small in execution, large in impact

Seek out opportunities to widen the impact of compassionate care in the community your EMS agency serves

EMS providers are a compassionate lot. Whether career or volunteer, private or fire, we care about our patients and take ownership for the care we deliver. It’s one of our greatest attributes, one that I am especially proud to be affiliated with.

Our acts of compassion are not limited to emergency care; sometimes the greatest good we do is in the realm of preventing tragedies in the first place, or providing services that are small in execution, but large in impact.

American Medical Response was recently recognized for its Sentimental Journey program. Providing comfortable transportation to terminally ill patients as part of fulfilling a wish is seemingly a small contribution, but without it, it would leave that wish unfilled.

Moreover, the compassion and empathy provided by the crews goes a long way in providing comfort to a family that is struggling to remain strong during a terrible time in their lives. At that level, there’s little difference in the emergency setting and this one; we help to provide the space that allows patients and families to feel safe and be taken care of, even if it’s only for a short time.

Opportunities like this exist in your community. Seek them out and try to understand what value you can bring to your community. I’ll bet it’s less expensive than providing 911 service, easy to provide, and feels good too.

Art Hsieh, MA, NRP teaches in Northern California at the Public Safety Training Center, Santa Rosa Junior College in the Emergency Care Program. An EMS provider since 1982, Art has served as a line medic, supervisor and chief officer in the private, third service and fire-based EMS. He has directed both primary and EMS continuing education programs. Art is a textbook writer, author of “EMT Exam for Dummies,” has presented at conferences nationwide and continues to provide direct patient care regularly. Art is a member of the EMS1 Editorial Advisory Board. Contact Art at Art.Hsieh@ems1.com and connect with him on Facebook or Twitter.