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EMS shutdown survival: What leaders need to know now

From Medicare cuts to billing delays, Asbel Montes joins Rob Lawrence to share practical strategies EMS agencies can use to weather the reimbursement storm

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In this episode of the EMS One-Stop podcast, we tackle the fast-moving realities of a federal shutdown and what it means for EMS finance, reimbursement and day-to-day operations.

| MORE: Government shutdown: What it means for ambulance services

Rob Lawrence sits down with Solutions Group’s Asbel Montes — a veteran of EMS reimbursement and policy expertise — to decode where Congress is (and isn’t), what CMS’s temporary claims hold really means, and how ambulance services can protect cash flow while preparing for potential reprocessing chaos if extenders aren’t promptly restored.

Beyond the headlines, Montes lays out a pragmatic playbook: build a Plan B for cash continuity, align with your billing team on reprocessing workflows, and model exposure across payers tied to the Medicare fee schedule. The conversation then widens to balance billing — why federal change is unlikely soon and why state-level action is delivering practical protections — before closing with leadership lessons on adaptation, data and telling EMS’s story as a guide, not the hero.

Memorable quotes from Asbel Montes

“Our extender expired — that’s that additional payment that we get from Medicare of that 2%, 3%, 22.6% — it expired September the 30th, and it was tied to the House-approved CR that went over to the Senate.”

“We’re solutions givers, as we say here at Solutions Group, not crisis managers. And if you have a plan, I can at least execute a plan.”

“What turned out to be a smaller amount, now the cost associated with it, you started to really understand the complexities that really happened in people’s AR.”

“If this lasts longer than 15 days … then I would basically have a plan in place. So I would be trying to find out from my billing team … what is your contingency plan to ensure I don’t see a hiccup in cash moving forward?”

“The only way government can really invoke change is to make it hit where it hurts. And that’s what’s going on right now. They’re hitting the pocketbook and our industry is grappling with it right now.”

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Episode timeline & key moments

00:21 – Why the shutdown matters to EMS reimbursement and operations
01:21 – Montes’s 101: role at Solutions Group; 28 years in EMS finance and policy
02:40 – Historical context: number and length of shutdowns; current Hill outlook
03:48 – The ambulance extenders expired (2% urban, 3% rural, 22.6% super-rural); CMS claims hold window
05:03 – Planning posture: realistic timelines; “we’re solutions givers, not crisis managers”
06:12 – Back-of-the-napkin math: short-term dollars vs. long-term reprocessing burden
07:43 – 2015–2016 déjà vu: retroactive fixes and the heavy lift for back-office AR
10:26 – Secondary impacts: VA eligibility, appeals, enrollments during a prolonged shutdown
11:11 – The “three-legged stool” for leaders: (1) have a plan with billing; (2) reconcile accounts & patient balances; (3) prevent cash-flow lag if more than15 days
14:06 – Framing the moment: “hurricane shutdown” response and recovery mindset
15:43 – Balance billing at the federal level: committee work, political pain and why movement is unlikely soon
18:19 – State action wins: consumer protections and access; examples of Medicare-indexed approaches
20:24 – Why ground ambulance stayed out of federal NSA; local regulation and state primacy
22:42 – “All politics are local”: using EMS’s public visibility to advocate for patients and providers
23:09 – Adaptation over preservation: seize the 6-18 month window; let data and clinicians lead reform
27:13 – Lawrence’s “Darwinism” takeaway: adaptation as survival
28:31 – The Leadership Lab podcast: purpose, cadence and upcoming guests; Montes’s leadership journey

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Rob Lawrence has been a leader in civilian and military EMS for over a quarter of a century. He is currently the director of strategic implementation for PRO EMS and its educational arm, Prodigy EMS, in Cambridge, Massachusetts, and part-time executive director of the California Ambulance Association.

He previously served as the chief operating officer of the Richmond Ambulance Authority (Virginia), which won both state and national EMS Agency of the Year awards during his 10-year tenure. Additionally, he served as COO for Paramedics Plus in Alameda County, California.

Prior to emigrating to the U.S. in 2008, Rob served as the COO for the East of England Ambulance Service in Suffolk County, England, and as the executive director of operations and service development for the East Anglian Ambulance NHS Trust. Rob is a former Army officer and graduate of the UK’s Royal Military Academy Sandhurst and served worldwide in a 20-year military career encompassing many prehospital and evacuation leadership roles.

Rob is the President of the Academy of International Mobile Healthcare Integration (AIMHI) and former Board Member of the American Ambulance Association. He writes and podcasts for EMS1 and is a member of the EMS1 Editorial Advisory Board. Connect with him on Twitter.