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911 and Dispatch

Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.

Policies, training and practice changes resulted in faster response time, penalty savings and improved morale across EMTs, paramedics and EMS leadership
When every moment matters, Tyler Technologies’ New World CAD gets critical information where it needs to go
Focus on front-line operations, structured scalability and agency-specific enhancements
Best practices include the strategic application of wireless communication systems to improve response capabilities and safety
Cash-strapped agencies can do more with less by leveraging the communications tools they already have and taking advantage of free or low-cost software applications
Dispatcher said he just tried to keep victim talking until ambulance arrived
Ride to emergency department is not always solution to issues ‘frequent flyers’ face, yet we have few alternatives to implement
According to the LAFD, dispatchers cannot simply send units to a particular call, even if it is obvious from the caller that serious help is needed immediately
Mother suffered lupus attack, fell to the floor unable to move or speak
Mom said she was transferred, put on hold and told ‘they couldn’t find the EMS for my son’
Woman has died 2 days after being found naked and with rope around her neck along road
County EMS director says change intended to discourage circumventing of 911 system
Participant in ‘active shooter’ simulation mistakenly called 911 instead of designated training dispatch phone number
Girl’s wound was still bleeding after doctors used staples to try to close gash on her head
While federal and state investigators continue to examine the fire’s cause, the county is once again coming under blistering criticism for its much-maligned telephone emergency notification system
Planned updates allow for emergency texts, video calls
Patient asked nurse over phone, ‘What would happen if I died during that time?’ and he told her to ‘give us a call before you do’
‘Yellow Dot’ on vehicle’s rear window tells responders that package in glove box contains driver’s information
Last month a test alert about an escaped inmate was inadvertently sent not just to a small test group, but to 30,000 households
The new Emergency Medical Dispatch system allows dispatchers to give life-saving information on 911 calls as paramedics are dispatched simultaneously
Future goal is to offload all patients in 30 minutes or less 100 percent of the time
If signed by Gov. Brown, the bill would require a court order for agencies to purposely disrupt telephone service
‘It’s important to the citizens to have reliable equipment in the dispatch center so we don’t have system failure’
Subscription-based social media tool is being tested in 5 major cities
Police arrested 67-year-old man after he allegedly called emergency dispatchers at least 9 times Saturday
The 18-month project will establish ‘the ability to seamlessly roam from public safety networks’
Recent cases of a seizure victim being left unattended for nearly half an hour and a gunshot victim waiting 20 minutes for assistance were both due to 911 dispatchers recording incorrect addresses
Couple radio jam with difficulty of tracking signals, and the result is frustrating, maddening situation that will be very difficult to resolve
System would link county’s first responders and is a step to comply with P25 standards
Radio transmissions by emergency workers were intentionally jammed, delaying arrival of ambulances