911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
In the coming years, EMS will be engaged in even more efforts to triage patients in the field to route them to the most appropriate hospitals
An EMS social worker describes how a new program in Texas is serving patients while decreasing 911 calls
The Mich. dispatcher urged the woman to lock herself in a gas station bathroom, and relayed critical information to responders
A woman over 100-years-old activated a personal emergency device around 1 a.m. but the homeowner was unaware and thought he was being robbed; a female EMT sustained minor injures after a “physical altercation”
A dispatcher and medic coached her boyfriend through it after an ambulance crashed on the icy roads and couldn’t reach herk
He and his dad drove past a house on the way back from a hockey game and he thought something didn’t feel right; the woman had slipped on ice in her garage and almost froze to death
The dispatcher at first tried to calm the man down, but when he swore at her she hung up the phone
Allegations from fire and 911 dispatch officials say the company halted calls long enough to position its ambulances to be the closest units
Responders say relying on the older and more manual methods threatens public safety
At the 2014 NAEMSP annual conference, emergency medicine physicians shared the value of ‘worst-case scenario’ planning
Her panic is evident as she spoke with dispatchers while waiting 18 minutes for an ambulance to arrive
Airing a message about the birth and death of Jesus Christ on Christmas Eve cost two men their jobs; fired for insubordination and violation of FCC regulations
The dispatcher had taken a course in dealing with just this situation at a national conference
Someone called 911 after a small amount of bleach was added to a water pitcher for cleaning, then accidentally put in the refrigerator and given to the children
A 9-year-old tried to call 911 from a Texas hotel room where she could hear her mother dying, but didn’t know she had to dial 9 first
The suspect has dispatched ambulances to fictitious calls and has canceled fire services to calls that were actual emergencies
More people are using cellphones and the satellite navigation system doesn’t work as well indoors; a coalition is pushing for wireless upgrades for emergency callers
He’ll look for solutions such as installing handrails or connecting patients to social service organizations to cut down on hospital visits
Callers got busy signals after dispatch went down, and officials say a voltage spike tripped the circuit breakers in the uninterruptible power supply
Her teenage daughter was found dead after her ex-husband called 911
Join us as we look back on the most read, commented and shared articles on EMS1 over the past year
Calls were immediately rerouted to neighboring departments and extra officers were placed on streets for residents to directly report incidents
They not only paint a picture of anguish and tension inside the building, they also show Newtown dispatchers mobilizing help, reassuring callers and urging them to take cover
The judge ruled that the 911 calls should be released, because they will be used to vindicate the actions of the emergency responders
The triage area is out of control. People with assorted injuries occupy twenty of the stretchers that fill the room, some on spine boards with cervical collars around their necks
Neighbors reported hearing a “big boom,” and firefighters and first responders arrived to find the residence fully engulfed in flames
Listen to the dispatch exchange with a girl hiding in a store bathroom; surveillance footage shows the gunman wandering the mall as people run in fear
