911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Reigniting passion for the job, setting a good example and focusing on people can help your center thrive.
Virginia research project highlights possible solutions for filling hiring and knowledge gaps
Six tips for using social media for disaster communications
Firefighters were screaming for EMS; an ambulance wasn’t dispatched after the working fire was confirmed
Ten-year-old girls shouldn’t wear the same expression as their mothers on the way to the hospital
It was purchased from a legal Denver dispensary; the dispatcher is on paid leave during an investigation into whether officers responded quickly enough
Dispatchers tried to focus and calm students calling from the scene of the fiery collision with a Fed-Ex truck
The newborn is in critical condition; the mother said she gave the baby breaths for nearly an hour before calling 911
She was on the call for 13 minutes, saying her husband was hallucinating and asking her to shoot him
A mother called 911 to report her 3-year-old missing from her apartment; it’s unclear how he got inside the coin-operated game at a bowling alley across the street from his apartment
People are receiving calls to dial 1 or 112 because their credit card has been suspended, and are connected to a dispatcher when they do
Twenty-six minutes ticked by as medics raced around searching for the woman in distress, she was found unconscious from cardiac arrest and declared brain dead
The $3.1M lawsuit says she suffered brain damage after doctors let hours pass before treating her with clot-busting medication, and instead gave her Ativan
She armed herself with a knife and confronted a man who crawled through a window; she tried calling 911 37 when the system was down
It’s unknown if the problem was caused by computer hacking or an equipment problem
A medical exam after the derailment that killed four and injured more than 70 people revealed he had “severe obstructive sleep apnea”
They were on their lunch break when a restaurant worker had a fatal asthma attack; a judge dismissed the case because the unconscious woman did not request medical attention for herself
A small handgun in his gym bag discharged in the locker room, and grazed his chin
This is the second time the emergency management director was inside a public safety building that was hit; the county moved to a backup plan after $500K in damage to the 911 system
He admitted to several fake transmissions that interfered with dispatching, and claimed he was drunk
She recognized the voice of her aunt, who called 911 when her father went into diabetic shock
Responders have been called to her house multiple times in the past, and she was charged with misusing 911
If there are ways to increase the effectiveness of system operations, throwing more ambulances at the problem isn’t necessarily the fix.
A city-issued memo instructs them to “avoid terminology like we have no ALS ambulances available”
Dispatchers were worried when all they heard were the sounds of breathing and scratching
One or two quick announcements won’t work, but a sustained public message has been proven to do the trick
He fell asleep behind the wheel; injured, he made a phone call to a friend but when that friend couldn’t find him, it was mom who knew where to look
‘Don’t call 911 except for truly life-threatening emergencies’ has been advertised on billboards, radio commercials and from a guy in a dinosaur costume; and it’s worked