“National Public Safety Telecommunications Week” was introduced in Congress in 1992. Since then, the second full week of April has been dedicated to the men and women who serve as public safety telecommunicators. Accordingly, the City of Naples Police and Fire Department (NPFD) will recognize National Telecommunicators Week during 12-18 April 2009.
Each day, thousands of Americans dial 9-1-1 for help in emergencies that span a wide spectrum ranging from life-threatening situations and crimes in progress to minor accidents and unusual situations. The professional public safety telecommunicators who answer these urgent calls, gather essential information, and dispatch the appropriate assistance often make the difference between life and death for persons in need.
The NPFD’s telecommunicators are usually the first responders to citizens’ calls for help. On average, they handle over 1,300 9-1-1 calls and over 6,400 non-emergency telephone calls per month for the city. They also dispatch and coordinate the city’s police patrol officers, fire and rescue units, and assist with the dispatch of Collier County’s Emergency Medical Services (EMS) ambulances within Naples city limits.
To learn more, visit the NPFD Communications Web site.