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How sane EMS systems should work

We need to change our role from transportation specialists to routine and follow-up care providers

I read this article and…yawned. I mean, where’s the fire?

The system is using backup providers to cover the primary system operator when resources are low. Actually, I hope they use the closest available unit to respond to the most critical calls.

The system ran out of ambulances 27 times during the past six months. Um, okay. I’m not sure if I know of any system that doesn’t go to “level zero” on occasion. Having an ambulance immediately available every minute of the day, every day of the year, would be an even more expensive proposition than it already is.

And why are we continuing to use antiquated, nonsensical, noneffective ways of measuring system performance? Those days are over. In fact, measuring response times never really made any sense to begin with.

Do I need to be at the bedside of every one of my patients in 8 minutes or less? Hardly. Do I need the right interventionalist at the critical call in the same time frame? Now we’re talking.

Think how sane any EMS system would be if it stopped zooming to every call. We could reduce ambulance crashes. We could send the appropriately staffed and equipped unit, saving precious health care dollars.

Given the upcoming changes in health care reimbursement, we all need to evaluate how we will become partners with other health care providers and change our role from transportation specialists to routine and follow-up care providers.

Now, if the debate was about that, I’d be interested.

Art Hsieh, MA, NRP teaches in Northern California at the Public Safety Training Center, Santa Rosa Junior College in the Emergency Care Program. An EMS provider since 1982, Art has served as a line medic, supervisor and chief officer in the private, third service and fire-based EMS. He has directed both primary and EMS continuing education programs. Art is a textbook writer, author of “EMT Exam for Dummies,” has presented at conferences nationwide and continues to provide direct patient care regularly. Art is a member of the EMS1 Editorial Advisory Board.