AAA, Newton 360 seek responses to fourth annual industry turnover study

The organizations seek to collect and analyze ambulance industry employee turnover information to produce a report that provides useful, actionable data


By Leila Merrill

WASHINGTON — The American Ambulance Association, in partnership with EMS-based performance management software platform Newton 360, is conducting the fourth annual industry turnover study.

The survey is open for comments July 5-15, but the deadline may be extended, according to a news release.

As in previous years, the goal is to collect and analyze ambulance industry employee turnover information to produce a report that provides useful and actionable data. Dr. Dennis Doverspike and Dr. Rosanna Miguel with the Center for Applied Talent Analytics at John Carroll University will manage the study.

The previous survey, which received responses from 19,688 employees working at 258 EMS organizations, showed that overall turnover remained in the 20-30% range for EMTs and paramedics.

The prior survey also collected data on the cost to replace an employee and reported that the average cost was about $6,780.

The AAA and Newton 360 said there are three important reasons to complete the current survey:

  • To educate elected officials and clients and influence actions and practices that affect important matters such as funding and staffing.
  • To gain insight into combating staff shortages.
  • Participating organizations will have full access to the final report at no charge.

Survey questions cover issues such as the numbers of filled and open positions and employee departures.


Learn more

Learn more

Turnover: We have measured it, but can we manage it?

The AAA/Newton 360 turnover survey measures the cost of replacing EMTs and paramedics


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