A Kansas City, Missouri, firefighter-paramedic was reinstated in his position after initially being terminated for hitting a patient repeatedly with a laptop in a hospital ambulance bay. Has your department provided de-escalation or conflict management training? Take our latest poll!
| Yes, we’ve received formal training on de-escalation and/or conflict management. | 6 % |
| No, but we’ve had informal conversations about how to engage with the public. | 22 % |
| No, we’ve not had any discussion or training. | 72 % |
| Total | 157 |