QA Process Focuses on the Quality and Reliability of Robust, Mature Products
BROOMFIELD, Colo. - ZOLL Data Systems™, announced the latest release, version 3.8, of RescueNet™ Dispatch and RescueNet Billing. Both solutions have been helping EMS organizations streamline dispatch/call-taking and billing processes for nearly 10 years, allowing them to cut response times; reduce receivables; improve cash flow; and comply with Medicare, Medicaid, and HIPAA regulations. These new versions contain enhancements that demonstrate ZOLL Data Systems’ ability to add critical features and address customer needs, which lead to more robust products.
“We are very proud of our success with RescueNet Dispatch and RescueNet Billing, and will continue to add new features and enhancements to maintain best-in-class value. There is always room for improvement, even with these solid products, especially with regard to quality and reliability,” said Vane Clayton, President of ZOLL Data Systems.
The latest dispatch features enable users, especially in emergency situations, to manage calls faster than ever before. A new command line module keeps dispatchers’ hands on the keyboard at all times, allowing for rapid input. Combined with a new, more intuitive and targeted interface for the emergency call-taking module, along with caller queue and
nature-of-call features, dispatchers/call takers can respond faster to incoming calls during busy times, maintaining good customer service and managing appropriate response priorities.
The key enhancement in this version for billing processes is the new scheduled
batch-processing module, which automates the printing of forms and generates electronic submissions scheduled to run, for example, overnight when more system resources are available. Combined with many other features, including improved complaint searching and company-specific schedule options, RescueNet Billing can provide EMS organizations with optimal claims processing.
“ZOLL Data Systems continues to listen to its customers, incorporating their prioritized feature enhancements into our robust RescueNet Billing and Dispatch products,” Mr. Clayton continued. “As we shared with our customers at our annual user’s conference (Summit) in May, we are highly dedicated to constant quality improvements, and we have optimized our development procedures to assure customer satisfaction as the leader in integrated operational software solutions for the EMS industry. Our recent releases of RescueNet Billing and RescueNet Dispatch signify the use of this stringent development and quality process.”
About ZOLL Data Systems
ZOLL Data Systems, of Broomfield, Colorado, develops, markets, and sells the RescueNet suite—computer-aided dispatch, billing, field data collection, crew scheduling, and mobile data software for the emergency medical services (EMS) market. RescueNet is the only fully integrated EMS information management system that allows EMS organizations to manage critical information for maximum performance. For more information, visit www.zolldata.com.
About ZOLL Medical Corporation
ZOLL Medical Corporation (NASDAQ: ZOLL) is committed to developing technologies that help advance the practice of resuscitation. With products for pacing, defibrillation, circulation, ventilation, and fluid resuscitation, ZOLL provides a comprehensive set of technologies that can help clinicians, EMS professionals, and lay rescuers resuscitate sudden cardiac arrest or trauma victims. ZOLL also designs and markets software that automates the documentation and management of both clinical and non-clinical data.
ZOLL has operations in the United States, Canada, the United Kingdom, Germany, France, The Netherlands, Australia, and Austria. With direct operations, international offices, and business partners in all of the world’s major markets, ZOLL markets and sells its products in more than 140 countries.