EMS leaders and field providers are responsible for good morale
The department’s mission statement sets the expectation for morale and must align with the motivations of personnel
EMS leaders are expected to set the tone or morale in their organization, but all personnel play a role in motivating and inspiring one another. Rom Duckworth and Chris Cebollero discuss the importance of a clear mission statement on setting alignment of mission and motivations of employees. Leaders need to understand the motivation of personnel to be EMS providers.
Memorable quote on morale and patient care
“I believe there is a direct connection between good morale for providers and the care they give in the back of the ambulance.”
3 important questions about mission and motivation
As you listen ask these questions about your department, its personnel, and your role in motivating and inspiring:
- What is motivating the personnel in the department?
- How do personnel interpret and apply the department’s mission?
- As a field provider how can you motivate and inspire others?
We welcome your responses in the comments.