Date: Thursday, August 6
Time: 2 p.m. ET | 1 p.m. CT | 11 a.m. PT
Register now using the “Register for this EMS1 Webinar” box on this page!
* Can’t make the date? Register anyway and we’ll send you a recording after the event.
Manual scheduling costs EMS agencies more than time. It contributes to overtime, compliance risk, staffing gaps, employee frustration and administrative burden. Yet many organizations continue to rely on spreadsheets, calendars or legacy scheduling tools that weren’t designed for the realities of modern EMS operations.
In this webinar, we will explore why workforce scheduling should be viewed as a strategic operational function rather than simply an administrative task. We’ll discuss the unique scheduling challenges facing today’s EMS agencies — including rotating shifts, mixed full-time and part-time staffing models, certification requirements, shift bidding, overtime management and labor compliance — and examine how modern scheduling technology can help agencies operate more efficiently while better supporting their workforce.
You will also see a practical demonstration of an EMS scheduling workflow designed specifically for EMS organizations, including mobile shift sign-ups, intelligent scheduling automation and new AI-powered capabilities that help place the right people in the right shifts while reducing manual effort.
Whether your organization is fire-based, third-service, hospital-based or private EMS, you’ll leave with practical strategies for improving scheduling efficiency, reducing administrative workload and building a more resilient workforce.
By joining this webinar, you will:
- Recognize the operational impact of manual scheduling by understanding the impact of outdated scheduling methods.
- Evaluate how modern scheduling technology, including automation and AI, can improve EMS operations by streamlining scheduling processes, increasing efficiency and supporting workforce resilience.
- Apply strategies to improve scheduling efficiency and workforce management that help reduce administrative workload and better support EMS personnel.
WHO SHOULD ATTEND:
- EMS chiefs
- EMS operations managers / Supervisors
- Field training officers (FTOs)
- Paramedics
- EMS scheduling coordinators
- Human resources managers supporting EMS agencies
* Please note the Q and A portion of the webinar will only be available for live event attendees.
MEET THE SPEAKERS:
Brandon Rigaud is Director of Business Strategy for the Scheduling Business Unit at First Due, a public safety software company serving fire / EMS and law enforcement agencies nationwide. In this role, he leads go-to-market strategy, product positioning and competitive intelligence for First Due’s scheduling platform. Brandon brings over 20 years of fire service experience to his work, including Battalion Chief roles at two municipal fire departments, wildland firefighting with the USDA Forest Service and adjunct faculty service at a community college. Earlier in his career, he co-founded a public safety workforce scheduling startup that was later acquired, giving him rare firsthand insight into the staffing challenges agencies face on both sides of the dispatch radio. He holds a B.S. in Fire Administration from Columbia Southern University.
Dave Zaiman is a seasoned EMS professional with over 35 years of experience in the fire / EMS community. Dave worked as an EMT / Paramedic in the Twin Cities for 15 years. For over two decades, Dave has focused on the fire / EMS software space, making significant contributions to the industry. With his practical experience and deep expertise, he brings a unique perspective to the challenges and advancements in the field. He currently serves as Director of Business Strategy - EMS for First Due.
Melissa Geffert is the Chief of Operations for the Gates Volunteer Ambulance Service (GVAS) in Monroe County, New York. Appointed in 2014, she made history as the county’s first and only female EMS Chief. Chief Geffert commands a team of over 100 emergency professionals responding to 8,500+ calls annually. With decades of field and leadership experience, she is a dedicated advocate for emergency services modernization and regional public safety.