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On-demand webinar: How to implement a telemedicine strategy in your agency

Creating, developing and sustaining your own program, step by step

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Patient at home while on video conference call with Doctor

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Access this on-demand webinar by completing the “Watch this EMS1 on-demand webinar” box on this page!

Telemedicine has become a critical component of modern health care, offering numerous benefits in terms of accessibility, cost, convenience and quality of care. The COVID-19 pandemic accelerated the development of this new tool as in-person care became more challenging. While telemedicine has many clear benefits for both patients and providers, like any new development there are plenty of potential roadblocks and hurdles that might slow or hinder the implementation. Technology and infrastructure limitations, privacy and security concerns, and reimbursement issues are all potential barriers that must be addressed.

In this webinar, our panel of experts provide insider knowledge, helpful strategies and real-world case examples drawn from the development of their own telehealth and telemedicine programs. You’ll learn from their challenges and gain a better understanding of how to create and develop your own program step by step.

You will learn:

  • The critical areas of building knowledge beforehand, from regulations and restrictions to start-up costs and identifying needs.
  • How to obtain buy-in from stakeholders and management.
  • Important insight on designing and implementing a telehealth or telemedicine program, including ease of use, scalability, HIPAA compliance, adaptability and compatibility with other providers and infrastructure.
  • How to sustain and grow a program, including performance evaluation, cultivating relationships, and focusing on improvement of experiences.


“The pesenters were very familiar and knowledgeable.”

“Very pragmatic description of EMS telemedicine startup.”

“I enjoyed seeing an evolving concept for EMS given the challenges the industry faces.”



L - R: Nathan Stanaway, Michael Carr, Heather Miller, Capers P. Harper

Nathan Stanaway serves as the Project and Program Manager for PAVES (Prehospital & Ambulatory Virtual Emergency Services) at Emory University, collaboratively driving program operations and growth strategy. Armed with a master’s degree specializing in lean healthcare operations and process design, Nathan brings a wealth of expertise to the Emory team. Before joining Emory, Nathan held influential positions in major healthcare organizations. His leadership spanned multiple business units, including ground and air patient flow, coordination centers, training centers, quality improvement teams, and mobile health clinic teams. Clinically, Nathan maintains a National Registry paramedic certification and a Georgia paramedic license.

Michael J. Carr, MD FACEP FAEMS, is Assistant Professor in the Department of Emergency Medicine and Prehospital and Disaster Medicine Section at Emory University and is board certified in Emergency Medicine and in EMS & Disaster Medicine by the American Board of Emergency Medicine (ABEM). Dr. Carr serves as Medical Director for DeKalb County Fire Rescue in Atlanta, Georgia. He is also Medical Director for Air Methods / Air Life Georgia, overseeing six helicopter bases in the Atlanta metropolitan area. Dr. Carr is a member of the National Physicians Advisory Board for Air Methods Corporation. Dr. Carr is director and principal investigator for the Prehospital and Ambulatory Virtual Emergency Services (P.A.V.E.S.) Network - a Health Resources and Services Administration (HRSA) funded project that works to expand telehealth capabilities to ambulances throughout Georgia and the southeast United States.

Heather Miller, MS is the Telehealth Project Manager for the ASPR-funded Southern Regional Disaster Response System (SRDRS). After greater than a decade in direct patient care, Heather transitioned to project management, where she has been able to utilize her skills as a results-oriented communicator to optimize program development and expansion across the Southeast. Through her commitment to excellence, health equity, and access, she aims to make a lasting impact on both the clinical and managerial facets of the healthcare landscape.

Capers P. Harper III has been involved in telemedicine/telehealth use case assessments, program development, implementation, and expansion for over 17 years at the regional and enterprise levels for community health systems, academic medical centers, and independent specialty practices across both urban and rural marketplaces. While the physical and technical landscapes may differ, several key elements comprise the foundation for a robust and effective telemedicine program. As a former pediatric burn patient, Capers feels drawn to technologies and tools that enable healthcare professionals to access patients timely and positively, thus affecting heath outcomes regardless of the patient’s location. Therefore, in his spare time as an independent consultant, Capers enjoys the objectivity and opportunity to apply his experiences, technical talents, and lesson-learned approach to best practices of program implementation.