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The patient care topic covers the human side of EMS: the interactions between providers and patients, family members and loves ones. From learning to build trust with empathy to managing difficult conversations, this section offers insight into compassionate patient care that extends to all on scene.

Congress designated Oct. 28 as National First Responders Day in 2017. The day honors the paramedics, EMTS, firefighters, police officers and 911 operators who answer the call when a crisis arises, often putting their own lives on the line. Serving as a national day of gratitude, National First Responders Day pays tribute to their services to their communities and honors fallen first responders.

While working in EMS requires responding to difficult, emotional or heartbreaking calls, it also means seeing the determined side of the human spirit and how people come together to make a difference in the lives of their neighbors and loves ones. The Good News topic highlights the uplifting work of EMS providers and how that dedication impacts the community.

Equipping paramedics with the training and resources to survive the hazards of the job