Trending Topics
Michael Loiz.jpg

Michael Loiz

Michael Loiz is an experienced EMS executive with over 32 years of experience in EMS, education and public safety dispatch. He is currently a paramedic/EMS director for a 911 only, third-service, municipal EMS department, and owner of The Public Safety Consulting Group (PSCG) in Connecticut. He also runs the popular, “EMS Leadership” podcast. Contact him by email.

Customer service – good or bad – has an impact on patient responsiveness, provider stress and agency objectives
Set a positive example by encouraging open communication, constructive feedback and shared responsibility for patient outcomes