Mario Vargas is director of quality and clinical services at Falck Northern California, the 911 ambulance provider for Alameda County. He holds a Master of Science in Clinical Psychology and is a Certified Professional in Healthcare Quality. His research on EMS quality improvement has been published in Prehospital Emergency Care and presented at NAEMSP and SAEM national conferences, and his writing has previously appeared on EMS1. Connect with him on LinkedIn.