911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team’s efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Five years has made a world of difference to first responders on the ground in Boston on race day
From the first introduction in 1876 to present, EMS communications have evolved greatly. What are some of the most important milestones in dispatch history?
The advent of computer-aided dispatch (CAD) allowed EMS to improve response times and communication with the public. Technology continues to improve, making CAD more comprehensive and first responders more effective.
Dispatcher fired for failing to send help to a crash victim who was found dead hours later is getting her job back, along with a year’s back pay
Leaders want new revenue source from the state to help balance a multimillion-dollar operational deficit for its emergency call center and a $14 M upgrade to the system
The London Ambulance Service said that on Thursday 999 calls had risen by 13% in the last two days compared to the same days last week
Metro 911 officials want to raise the county 911 fee by 66 cents a month for residents
The first ambulance was mistakenly dispatched to the address in East Hampton — which turned out to be an empty lot
City spent approximately $14 million on the new radio system
The court heard that Norman Summerfield had a number of health issues, many relating to his alcoholism, but he didn’t require police or paramedics at the time of the calls
Residents can log onto the Smart911 website and supply whatever information they consider necessary for a possible emergency
The practice, known as ‘ramping’ means paramedics are tied up at hospitals and not able to respond to calls
Some Orchard Park police and residents are questioning the move, which they believe will add to response time
Demonstration is a significant milestone in the development of LTE for public safety
Amy Gerrard was able to talk calmly to an operator after her mother collapsed with a seizure at their home
A secret memo reveals they have been told by bosses not to try to rescue victims from car crashes or fires if they arrive at call-outs before the temporary crews
A draft deal calls for Dunwoody to pay $1.2 million a year for three years for the center, called ChatComm, to handle its emergency calls
The suit claims Comcast was unable to provide dispatchers with the victim’s address
Michelle Lopez says she was subjected to a hostile work environment and sexual harassment at the 911 Emergency Call Center
Authorities say it will provide police, firefighters and other authorized officials with electronic eyes in the event of major emergencies
The emergency support officer who took the call was immediately suspended from taking accident and emergency calls
When you watch C-SPAN and read between the lines of what some of the major players are saying, one cannot help but be optimistic about D-Block
The decision to use priority transport is a way to manage the increased call volume expected with an aging population, Largo fire Chief Mike Wallace said
City Council unanimously agreed the city is ‘moving in the right direction’ by signing on a second city to use its new dispatch services
One paramedic was fired and three others were suspended over his death
The system, which will take three to five years to develop and cost $700 million, will improve interoperability
Ambulance service is investigating why a man who died after swallowing detergent waited so long for help
Officials to start an effort today to review all 5,377 street names across the city, and they may rename those that share names
Chief Billy Goldfeder: ‘This will improve our nation’s firefighters, EMTs and police officers with new communications technologies that are urgently needed’
Wacky calls represent a perpetual problem that can stem from loneliness, mental confusion, anger or drunken dialing
‘Next generation 911' technology will allow emergency call centers to receive text messages, streaming videos and automatic crash notification data