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On-demand webinar: What paramedics want in 2023

Adopting programs to improve EMS service delivery and agency culture


Access this on-demand webinar by completing the “Get Access to this EMS1 Resource” box on this page!

Our goal in measuring and analyzing EMS trends is to identify areas for growth: both where it is needed and where it is succeeding at improving operations. The 2023 EMS Trend Survey identified providers’ stress levels are at an all-time high. When agencies and providers are feeling the brunt of staffing challenges in levels that have nearly half of providers (45%) considering leaving EMS, and 97% of agencies struggling with turnover – it’s time to change the way we deliver EMS. In this EMS1 webinar, EMS experts offer their experience-based advice for adopting programs to both improve EMS service delivery and to improve agency culture – creating a safe space where wellness is appreciated, and seniormost staff lead the ship – rather than create additional stress.

Learn more about:

  • Leadership training
  • 911 triage
  • Telemedicine
  • Wellness programs


“Thought provoking comments, suggestions, and a good overview of the challenges we are all experiencing as leaders.”

“Straight to the point and great information on where EMS is now in this country.”

“This was great information and I’m glad to know our struggles are shared.”

“The panelists were very knowledgeable about the subject matter.”



L - R: Maria Beermann-Foat, Rob Lawrence, Matt Zavadsky, Rachelle Zemlok

Maria Beermann-Foat, PhD, MBA, NRP, is director-at-large, NAEMT; and EMS training coordinator for the Eugene-Springfield (Oregon) Fire Department.

Rob Lawrence is director of strategic implementation for PRO EMS and its educational arm, Prodigy EMS, in Cambridge, Massachusetts; and part-time executive director of the California Ambulance Association.

Matt Zavadsky, MS-HSA, EMT, is chief transformation officer for MedStar Mobile Healthcare, in Fort Worth, Texas.

Rachelle Zemlok, PsyD, is the strategic wellness director for Cordico/Lexipol.