By EMS1 BrandFocus Staff
CAD technologies that can help dispatchers analyze and process information quickly drive the modern medical dispatch center. There is an abundance of data—with promise of more through the NG911 text-to-dispatch evolution. Dispatchers need intuitive tools to help them sort out and deliver the right data to responders in the field.
Providing ample data and doing it in a way that isn’t daunting is the genius that is Genesis PULSE. PULSE includes customizable software that displays active units, in real-time, using Google Maps. Medical dispatchers can use the software to track incidents as they occur using PULSE Live for more efficient service and resource management. Forensically, supervisors can utilize PULSE Replay and Reporting to measure performance via a laptop, tablet, or mobile device running Google Chrome or Firefox.
Browser based mapping software is the way of the future! Here are some key features that make Genesis PULSE the best choice.
PULSE Live
The PULSE Live feature displays the EMS unit and incident data using interactive Google Maps. Google Maps use data layers to provide dispatchers with improved route information, such as real-time traffic, construction zones, and more.
The interactive map processes information based on specific fields and uses color-coding to identify each field, such as call priority, scene location, unit and incident details. For example, candidate rankings let dispatchers quickly view the closest three units to any in-queue incident based on actual drive time, including potential traffic delays along the route, from the units’ current position to the incident’s location.
The PULSE Live map engages dispatchers during the call using a visual response clock (VRC), a constricting circle that represents the response time to reach the incident or patient based on an agency’s call on-time clause in their service contracts or departmental/agency standards. The VRC shrinks as the responding unit moves from their current location towards the incident destination.
In addition, the map automatically makes postings (unit move-ups) more efficient by replacing leapfrog posting (crossing units) with domino posting. This reduces windshield time and wear and tear on vehicles by reducing their time in the field.
PULSE Live also uses geofencing to define a radius around a post, facility or any desired point. This feature allows dispatchers to quickly see when a vehicle is in violation of the established geofence. Geofences can also be established to only show units operating inside a specified geofence and can be further restricted by unit status and/or priority of call. The software uses Map Widgets to display the data. These widgets are a set of views for monitoring active responses, geofence violations or optionally viewing vehicles based on status.
PULSE Replay
PULSE Replay gives a communication center the ability to analyze their entire system performance as a whole instead of strictly by an individual unit or truck.
Very much like a DVR, supervisors can choose a specific time of day and play back a full analysis, such as whether a unit was in the right location or how dispatchers managed resources for low- and high-priority calls.
PULSE Replay also measures the route ambulances take. This data can then be used for training, vehicle maintenance and more. This information is gathered using software-based ‘breadcrumbs’ that track the exact route for each AVL update that occurred through the call. A route review can then confirm whether or not the fastest, most appropriate route was taken to the scene.
Supervisors can truly do a full review and analysis of any event—whether it is a single- or multi-unit response to a low risk/high frequency event or a high risk/low frequency event like a mass casualty incident. This information is helpful in developing tailored training scenarios to help centers better succeed in weak areas of performance.
PULSE Reporting
Included in PULSE Live, is a flexible reporting system. Throughout a call, PULSE Live is capturing multiple layers of data. Users then can retrieve that information to pull data-rich reports for call center staff, supervisors, administrators, or review boards to analyze individual calls, system-wide performance and contract compliance (if applicable).
PULSE Reporting, the software’s reporting engine, provides a set of static reports and live reports. Customers also can request their own custom reports based on the agency’s unique needs.
A unit status dashboard within the reporting engine is a great tool for field supervisors to use for a quick textual view of the system, such as the current status when status has been changed.
Using two-and three-dimensional Google Maps layered with data lets dispatchers and supervisors get data to first responders and then analyze performance so they can better serve the public. Call center supervisors and decision makers should consider advanced vehicular tracking and reporting software from Genesis to help call center personnel get first responders to the scene—faster and safer.
Learn more about Genesis PULSE by visiting their website.