May 18, 2020 | View as webpage

Pinnacle Webinar Series

Combatting Cumulative Stress: Caring for Caregivers and Learning the Art of Self-Care

Tuesday, May 19, 2020. |  2 p.m. ET / 11 a.m. PT

Register Now for Free
Long hours, back-to-back calls, the common urgency of fighting an unseen enemy, and concern for their own loved ones are placing unique strain on EMS caregivers during these turbulent times. Cumulative stressors can compound underlying issues team members faced before the pandemic, and can lead to unhealthy and counter-productive patterns and disastrous outcomes for caregivers.

This demands leaders’ attention now.

Nationally known public safety leaders including consultant Jay Fitch, PhD, and mental health professional Jim Marshall, MA, will share how to recognize personal and performance risk factors, and introduce care strategies you can implement to protect your colleagues, family and yourself during and after the pandemic. 

This timely session will be moderated by Anthony Minge, EdD, and is co-sponsored by the 911 Training Institute and Fitch & Associates' Ambulance Service Manager and Communication Center Manager Courses.

Sponsored by:

Register Now for Free

About the Speakers

Dr. Jay Fitch, PhD, is the founding partner of Fitch & Associates. Jay is internationally recognized for leadership as a consultant, educator and innovator in EMS and public safety. His body of work, spanning more than 40 years, includes the development and implementation of original operational and strategic solutions for organizations, as well as the broader systems in which they operate. His knowledge of the industry and his expertise in organizational development is built on real-world experience. Dr. Fitch certified in multiple disciplines: as a firefighter, police officer and paramedic. Since creating Fitch & Associates, he has led numerous complex projects reflecting the entire public safety spectrum, with results that have transformed emergency services for those communities.

Jim Marshall, MA, is Co-Founder and Director of the 911 Training Institute. Jim has been a licensed mental health professional for more than 30 years and is a leading voice in the 9-1-1 industry for dispatcher wellness. He is co-editor of The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. He has served on the Editorial Board of the Journal of Emergency Dispatch and as Co-chair of the NENA Working Group that produced the nation’s only Standard on Acute/Traumatic and Chronic Stress. Jim's courses, presentations, pilot projects, and published works equip 9-1-1 telecommunicators and their PSAP leaders to achieve optimal health and performance as people and organizations in the evolving 9-1-1 center.

Dr. Anthony Minge, Ed.D., is a Senior Partner at Fitch & Associates. Anthony coordinates the firm’s educational offerings and is responsible for the firm’s reimbursement, compliance and membership consulting services. In his educational role, Anthony serves as the program co-chair for the Pinnacle Leadership Forum and as the partner responsible for the Ambulance Service Manager and Communications Center Managers certification programs offered in collaboration with multiple professional associations. Anthony has an extensive background in healthcare finance specializing in managing billing and collections functions in multiple areas including pharmacy, home health, hospital and lab, as well as ground and air-medical transport.

Ninth Brain is Fitch & Associates’ Education Partner and Host of this webinar.

The Pinnacle Webinar Series is produced in cooperation with Pinnacle Media Partner EMS1.
Additional Pinnacle Webinar Series topics will be announced soon. Click here to be notified when each new Pinnacle Webinar topic is announced.
We look forward to coming together with everyone August 9-13, 2021, at the Marriott Desert Ridge in Phoenix, Arizona. Registration updates will be posted at
EMS1 does not send unsolicited messages. You are receiving this email because you have signed up for EMS1 and subscribed to this newsletter. Click here to unsubscribe. Visit our Customer Support page to report any email problems or subscribe to our other newsletters.