How ESD11 achieved 110% staffing in the era of shortages

Doug Hooten shares unique retention initiatives with Rob Lawrence, from doggy daycare to a resilience officer

This episode of EMS One Stop is sponsored by Blink; the mobile app helping EMS providers to better communicate with their field staff. Learn more about how Blink's two-way communications features are helping to reduce first responder turnover at

In this edition of EMS One-StopRob Lawrence catches up with Harris County ESD11 EMS Chief Executive Doug Hooten. ESD11 is now at day 80 of being a new service provider – get an inside look at their progress.

Doug provides background on ESD11’s fleet of hybrid Ford Ambulances and the challenges of building a full fleet before the go live date, and also comments on his recruiting initiatives, which – even in the current era of shortages – sits at 110% staffed.

Rob and Doug also discuss operation enhancements and initiatives, from offering staff a doggy daycare, to the creation of a resilience officer post to look after the wellbeing of all staff.

Listen for more

Listen for more

Building an EMS system from the ground up

Rob and Doug Hooten discuss the challenges of creating a service from the ground up, including real estate purchase and construction


Join the discussion

Copyright © 2023 EMS1. All rights reserved.